Bradford Teaching Hospitals is committed to ensuring that patients have a positive experience of the care they receive. We are dedicated to listening to all patients and service users to ensure that we provide better, safer care.
We welcome patient feedback ranging from compliments and comments, to concerns and complaints.
We appreciate at times things don’t always go quite as expected and we would encourage you to raise your concerns to a member of staff in the first instance. In many cases it should be possible to remedy an issue immediately talking to the person you have already been dealing with, or perhaps their manager.
If you are not happy with the care and support you have received on a ward or within a department, we would urge you to contact the Trust’s Patient Experience Department (formerly PALS and Complaints).