Bradford Teaching Hospitals is committed to ensuring that patients have a positive experience of the care they receive. We are dedicated to listening to all patients and service users to ensure that we provide better, safer care.
We welcome patient feedback ranging from compliments and comments, to concerns and complaints regarding Bradford Teaching Hospitals only.
We appreciate at times things don’t always go quite as expected and we would encourage you to raise your concerns to a member of staff in the first instance. In many cases it should be possible to remedy an issue immediately talking to the person you have already been dealing with, or perhaps their manager.
If you are not happy with the care and support you have received on a ward or within a department, we would urge you to contact the Trust’s Patient Experience Department (formerly PALS and Complaints).
All formal complaints should be made in writing using our Patient Experience Service contact form which should be downloaded and sent to the department or ward in question by mail or email (please see the contact details below). You will need to add your name, date-of-birth, address and contact number to the complaint.
However, if you are making a complaint on behalf of another, both their and your contact details will be required. Their consent may also be required before the complaint can be investigated.
A consent form will be posted and will need to be completed and returned. We will be happy to discuss this further if consent is not possible.
Complaints process
On receipt of your complaint you will receive an acknowledgement letter within three working days. You will be contacted within five working days by the investigating officer to discuss your concern and to advise when you will receive a formal written response.
Telephone: 01274 364810, Mon – Friday, 9am – 4pm
(Messages can be left on the answering machine and will be answered within two working days.)
Email: patient.experience@bthft.nhs.uk
Address: Patient Experience
Bradford Teaching Hospitals
Duckworth Lane
Bradford
BD9 6RJ
In person: By making an appointment on 01274 364810 or speaking to a member of staff at BRI’s main reception. However, a member of staff may not always be available immediately.
We are currently running a survey to gather views on the end-of-life care we provide at Bradford Teaching Hospitals.
If you are the family member or friend of a patient who recently spend their last days or hours in one of our hospitals, we would be very grateful if you could complete our survey, which only takes a few minutes to complete.
The feedback we receive will be used to ensure we provide the best possible care to end-of-life patients.
You can also find the results of the surveys we have received so far here.
