Patient experience

Bradford Teaching Hospitals is committed to ensuring that patients have a positive experience of the care they receive. We are dedicated to listening to all patients and service users to ensure that we provide better, safer care.

We welcome patient feedback ranging from compliments and comments, to concerns and complaints.

We appreciate at times things don’t always go quite as expected and we would encourage you to  raise your concerns to a member of staff in the first instance. In many cases it should be possible to remedy an issue immediately talking to the person you have already been dealing with, or perhaps their manager.

If you are not happy with the care and support you have received on a ward or within a department, we would urge you to contact the Trust’s Patient Experience Department (formerly PALS and Complaints).

• We are interested to hear any concerns, comments, and compliments you may have about Bradford Teaching Hospitals NHS Foundation Trust
• We can help you identify key issues
• We will help you identify how you would like your concerns resolved
• We will liaise with Trust staff on your behalf or refer you promptly to the most appropriate person
• We will advise and support you if you wish to make a formal complaint and identify independent advocacy and support.

Telephone: 01274 364810 ( Monday to Friday 9am – 4pm).

Messages can be left on the answering machine and will be answered within two working days.

Email: patient.experience@bthft.nhs.uk

In person: by making an appointment on 01274 364810.