Inpatients

If you need help to find the admissions area or your ward when you arrive, please ask for help at the enquiry desk in the main reception. Our enquiry desks are open:

• Bradford Royal Infirmary: 24 hours a day, seven days a week
• St Luke’s Hospital: 7.30am – 4pm daily.

We understand that being in hospital may be a new and strange experience for you. Our Patients’ and Carers’ Guide is designed to help you prepare for your stay.

If you have any questions that remain unanswered about any aspects of your stay or treatment, then the nurse in charge or a doctor or nurse involved in your care will be happy to help.

To ensure your stay in hospital is no longer than necessary, plans for your discharge are made as early as possible. You should be given a provisional discharge date within 24 hours of admission.

Your discharge plan
Your nurse will be responsible for arranging your discharge plan. If you have any questions about your discharge plan please see your nurse or ward sister.

Your leaving hospital checklist
When you are ready to be discharged your nurse should make sure you have:

• A copy of the GP letter
• All the medications you need with information on usage and storage
• Information on details of care needed from other health professionals
• Information about potential lifestyle changes with appropriate advice
• Contact numbers if you have any further questions or concerns.

You may also need to:

• Give administration staff a forwarding address
• Collect any money or valuables you have handed in
• Return any hospital equipment you no longer need.

Open and honest care
Bradford Teaching Hospitals NHS Foundation Trust is one of a number of NHS organisations who want to be open and honest with patients. This is how a modern NHS trust should be – open and accountable to the public and patients and always driving forward improvements in care.

We want to make sure that you can access information about the quality of care that we provide. Being open, honest and answerable to the public and our patients will help us make improvements to our care services. The NHS Open and Honest Care programme helps us to do this by providing you with a wide range of information about our services.

As a member of the Open and Honest Care: Driving Improvement programme, we continue to work with patients and staff to provide open and honest care, and through implementing quality improvements, further reduce the harm that patients very occasionally experience when they are in our care.

We have made a commitment to publish patient outcomes, as well as patient experience and staff experience measures so that patients and the public can see how we are performing.

Each month we work with other care providers to share what we have learned and to use this information to identify where changes can be made to improve care.

John’s Campaign campaigns for extended visiting rights for the family carers of patients with dementia in hospitals throughout the UK, and was founded on 30 November, 2014 by the writers Nicci Gerrard and Julia Jones.

In February 2014 Dr John Gerrard, aged 86, spent five weeks in hospital. He had Alzheimer’s Disease and his family’s visiting time was severely restricted because of a combination of normal visiting hours and an infectious outbreak. His condition deteriorated dramatically while he was in hospital; having previously been living well with Alzheimer’s he became ‘skeletal, incontinent, immobile, and incoherent’ and needed 24-hour care. He died in November 2014.

His family believe that the lack of contact with familiar people and of the individual attention they would have given him contributed significantly to his deterioration. In November 2014, after her father’s death, Nicci Gerrard wrote a well-received newspaper article on the subject. An edition of the newspaper printed a week later subsequently featured several supportive letters and the campaign developed thereafter.

In March 2016 it was announced that the campaign had been endorsed by the NHS.

Support for carers
Bradford Teaching Hospitals NHS Foundation Trust (BTHFT) recognises that carers have a unique understanding of the needs of a person in their care. All decisions we take about care from diagnosis to the end of life will be guided by what our patients want, working together with their families and carers.

What does this mean for carers?

Visiting
Following assessment and where deemed appropriate, BTHFT offers open access visiting to support carers who wish to stay with the person they care for. This includes the option of staying overnight. Facilities to support this will vary across the organisation, however we will make attempts for this to happen in all areas.

Wards 29 and 31 have a shared facility for carers who wish to stay overnight. It offers a quiet space for carers away from the ward with refreshment facilities.

Please note: Most visiting has been suspended. Exceptions are for those receiving end-of-life care, one adult may visit a child, and one birthing partner can accompany women in labour. Further details on exceptional visiting circumstances can be found here. In addition, in June Bradford Teaching Hospitals reviewed national guidance and introduced visiting for patients who are in hospital for over 21 days. Each patient will have one allocated visitor who can visit for one hour twice a week. Wards will contact relatives directly to organise these visits. We have set up a new telephone information line for relatives concerned about inpatients. Please call 01274 272747, from 10:15am to 5:30pm (including bank holidays). Click here for more information on the relatives’ telephone information line.

Visitors to Bradford Teaching Hospitals under exceptional circumstances and people attending outpatients’ appointments must wear a face mask at all times to protect them and others from coronavirus from Monday, 15 June. The new legislation applies to all our hospitals – BRI, St Luke’s, Westbourne Green and Westwood Park. It is important masks and face coverings are worn safely. For more information on fitting them correctly, please watch a video from the World Health Organization here: https://youtu.be/adB8RW4I3o4.

Involvement in care decisions and planning
Carers provide vital supporting to our patients who have a dementia, and we recognise the expertise and value they bring to patients’ care and treatment. We will strive to address both the needs of the patient and carer during the time a patient with dementia is in our care.

Carers will be encouraged to discuss any problems or concerns they identify with the ward team.

Carer stress

• Carers will be provided with information and advice so that they can make informed choices about how they can access support
• Staff are trained to listen, advise and provide sensitive, informal emotional support
• Staff can refer carers to community support services for information and advice on being a carer, including any entitled benefits.
• Staff will support carers who wish to take respite following an admission of the person they care for.

Discharge

• Carers will be given the opportunity to discuss and be involved in decisions made around discharge
• Working closely with community services we will, where possible, ensure that all needs of the patients and carers are met prior to discharge

How will I ensure this will happen?

• Carers are encouraged to discuss their needs and expectations on admission and at regular intervals when appropriate
• BTHFT has a shared care record where details of carer discussions and plans of care can be recorded
• Carers will be provided with a carer’s passport on identification. It gives carers agreed access to the ward, which can be shown to staff if needed.

Further Information

• At BTHFT we have a separate Dementia Strategy which can provide you with more detailed information on our promise to improve care and experience for people living with a dementia
• John’s Campaign also has an external website.