Welcome

We know that coming to hospital can be a worrying time. At Bradford Teaching Hospitals we aim to first diagnose the problem, and then give you the best possible treatment.

To help you prepare for your stay as an inpatient, we have put together the following information in three sections.

The pages here also contain directions on how to manage your appointment, car parking, what to bring with you and where to go.

You can also find information on our visiting hours, which vary ward by ward.

If you feel there is information missing from these pages, we would love to hear from you. Please contact us by email at websitefeedback@bthft.nhs.uk

Your admission date

If you need to change your admission date, please contact us as soon as possible and we will try to arrange a date that is convenient for you. Your admission letter should give a contact for number for your enquiries. If you are still unsure which number to call, please call the switchboard on 01274 542200 and they will put you through to the correct ward.

Please make sure you read your admission letter carefully, and ensure you follow any instructions about eating or drinking on the day of your admission. Failure to do so may result in your treatment being delayed or postponed.

 

Admission

If you need help to find the admissions area or your ward when you arrive, please ask for help at the enquiry desk in the main reception. Our enquiry desks are open:

  • Bradford Royal Infirmary: 24 hours a day, seven days a week
  • St Luke’s Hospital: 7.30am – 4pm daily.

We understand that being in hospital may be a new and strange experience for you. Our Patients’ and Carers’ Guide is designed to help you prepare for your stay.

If you have any questions that remain unanswered about any aspects of your stay or treatment, then the nurse in charge or a doctor or nurse involved in your care will be happy to help.

Car parking

Discharge plan

To ensure your stay in hospital is no longer than necessary, plans for your discharge are made as early as possible. You should be given a provisional discharge date within 24 hours of admission.

Your discharge plan
Your nurse will be responsible for arranging your discharge plan. If you have any questions about your discharge plan please see your nurse or ward sister.

Your leaving hospital checklist
When you are ready to be discharged your nurse should make sure you have:

• A copy of the GP letter
• All the medications you need with information on usage and storage
• Information on details of care needed from other health professionals
• Information about potential lifestyle changes with appropriate advice
• Contact numbers if you have any further questions or concerns.

You may also need to:

• Give administration staff a forwarding address
• Collect any money or valuables you have handed in
• Return any hospital equipment you no longer need.

Open and honest care
Bradford Teaching Hospitals NHS Foundation Trust is one of a number of NHS organisations who want to be open and honest with patients. This is how a modern NHS trust should be – open and accountable to the public and patients and always driving forward improvements in care.

We want to make sure that you can access information about the quality of care that we provide. Being open, honest and answerable to the public and our patients will help us make improvements to our care services. The NHS Open and Honest Care programme helps us to do this by providing you with a wide range of information about our services.

As a member of the Open and Honest Care: Driving Improvement programme, we continue to work with patients and staff to provide open and honest care, and through implementing quality improvements, further reduce the harm that patients very occasionally experience when they are in our care.

We have made a commitment to publish patient outcomes, as well as patient experience and staff experience measures so that patients and the public can see how we are performing.

Each month we work with other care providers to share what we have learned and to use this information to identify where changes can be made to improve care.

Visitors should use the pay-and-display areas provided at each hospital site. Please bring loose change for the ticket machine. If you are a blue badge holder, you may park for free in the disabled or pay-and-display areas if your badge is clearly displayed.

Concessionary car parking permits are available if you are an inpatient for more than seven days or you regularly attend the hospital. Your nearest relative or friend can apply for this concession after visiting the hospital for more than seven days.

Patients whose treatment requires them to make repeated attendance at a clinic or ward also qualify for a concession. Please ask staff for details.

Read more…

 

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