We are improving the way we manage your health information

The Electronic Patient Record (EPR) system we use in maternity services is due to be upgraded during March 2022. This upgrade will apply to the records of all women who currently receive care or book with Bradford Maternity Services, including care in hospital and community settings.

The new electronic patient record (EPR) system has been developed to hold all your relevant health information in one place. It will help us treat you more effectively and give healthcare staff quicker and easier access to up-to-date information about your treatment.

Having up to date, accurate information available to all healthcare staff, whenever they need it, helps us to offer the best care we can and ensure that you get the treatment you need. We are developing a patient portal so that, in the future, you will be able to view your own record and clinical information.

As with anything new, it may take staff a little time to get used to, so please do support us in making improvements for you. We will do our best to minimise any disruption.

What is the EPR (Electronic Patient Record) system?

Every time you use one of our services or have an appointment with one of our staff we record what was discussed, any treatments or advice you received and any procedures you might have had. We record this information digitally, in an electronic patient record (EPR). Your digital record helps our clinicians to take advantage of the knowledge of everyone who gives you care. It offers a continuous record of all your care so that you don’t need to repeat information to us. All of the information is stored securely, and only those who need to see it to care for you will have access.

What we do

We are based at Bradford Royal Infirmary in the Women’s Health Unit on ward M2 of the Women’s and Newborn Unit.

The British Society of Urogynaecology (BSUG) awarded Accreditation for the Urogynaecology Unit at Bradford Teaching Hospitals in June 2016, joining 13 other units across the country.

Our integrated care pathway from primary to secondary care was highly praised and it was recognised that our standards, experience and expertise are such as to justify NHS England commissioning for complex pelvic floor procedures which are likely to come into force shortly.

The Urogynaecology team provides a wide range of services for patients including those with problems relating to prolapse, overactive bladder, urinary incontinence, perineal trauma during childbirth, voiding problems, recurrent urinary tract infections and bladder pain syndrome. We work closely with specialist physiotherapists, continence advisers, colorectal surgeons and urologists as part of the multidisciplinary team.

We run consultant led clinics each week, including those on:

  • New referrals from local GPs, the community continence service and from outside the area
  • Follow-up consultations reviewing treatments and following surgical procedures
  • Joint Urogynaecology/Colorectal pelvic floor clinic
  • Obstetric tear clinic
  • Urodynamics clinic
  • Vulval clinic
  • Research clinics

We run various nurse-led clinics:

  • Telephone follow-up clinics
  • Percutaneous tibial nerve stimulation clinic (PTNS)
  • Nurse-led bladder instillation clinic
  • Nurse-led pessary clinic
  • Research clinic
  • Trial without catheter clinic

We offer up-to-date evidence-based interventions and treatments and are actively involved in clinical research.

As we are a teaching hospital there may be medical and nursing students and junior staff involved in patient care under close supervision.

We hold regular multidisciplinary meetings with the whole team to discuss complex and interesting cases.

First appointment

At your first appointment you will be greeted by a member of staff. You will have your height and weight checked to calculate your body mass index. Please bring a sample of urine with you along with a list of your current medications.

The consultant or specialist nurse will then take a detailed medical history from you. You will then be examined with a chaperone in the clinic if requested.

A plan of care will be formulated between you and the health professional with a clear plan of when you will be seen again.

Information leaflets may be given to explain your condition or procedure.

You may be asked to complete a bladder diary.

You are welcome to bring a relative or friend of your choice for support during your appointment.

Useful links

Urogynaecology picture with patient permission

Contact details

Consultant secretaries

  • Dr Ramage: Jayne Smith 01274 362691
  • Dr Robertson: Sarah Newbury 01274 364889
  • Urodynamics and Urogynaecology: Jayne Smith 01274 362691
  • Nurses: Smeera Mir 01274 382633

Women’s Health Unit

  • Ward clerk: 01274 383311
  • Ward 5 ward clerk: 01274 364361

Feedback, complaints and compliments

We welcome patient feedback ranging from compliments and comments, to concerns and complaints.

We appreciate at times things don’t always go quite as expected and we would encourage you to  raise your concerns to a member of staff in the first instance. In many cases it should be possible to remedy an issue immediately talking to the person you have already been dealing with, or perhaps their manager.

If you are not happy with the care and support you have received on a ward or within a department, we would urge you to contact the Trust’s Patient Experience Department (formerly PALS and Complaints).

Translators and interpreters

Most of our clinicians can only ask questions and examine patients using English. If patients are not fluent in English a translator may be needed. All our translators are bound by rules of confidentiality.

Either the patient’s GP or relatives may let us know of the patient’s needs. Relevant contact details will also be provided on the appointment letter.

It should be noted that although relatives can be very helpful as translators, we often need to use medical vocabulary which needs a trained translator. People are also often uncomfortable discussing all aspects of their medical history with a relative.

Translators and interpreters are available for the majority of languages and can be arranged for each appointment. A period of 24-hours notice is recommended.


If you are unable to attend your appointment it is important that you telephone 01274 274274 so that we can offer this date to another patient and arrange a new appointment date with you.

Please be aware that if you do not attend, or if you cancel and re-book your appointment on more than one occasion, you may be referred back to the care of your GP.

Patient Information Leaflets