Our Lead Nurse for Learning Disabilities, Caroline Carass, and Ruth Foster, Bradford District Care Trust’s Learning Disabilities Community Matron have produced this video about the personal protective equipment (PPE) staff wear on our wards.
Learning disabilities and PPE
What we do
Outpatient Services at Bradford Teaching Hospitals strives to provide a professional, safe and efficient service, and aims to treat each patient with dignity and respect.
We aim to offer a choice of appointments with a flexible date and time of appointment where possible.
It is very important you are able to attend your appointment. If you know you will be unable to do so, please let us know by calling us on 01274 274 274.
What is an outpatients' appointment?
An outpatient appointment is a meeting with a fully trained doctor or nurse who specialise in the care that you require, and is normally held in an outpatients’ area.
Your family doctor will have made arrangements for you to attend the clinic under the care of a consultant, who is a specialist hospital doctor. However, when you attend the outpatient clinic you may be seen by a member of the consultant’s team.
Making an appointment
We have a dedicated team of staff ready to help you make an appointment, together they form our Central Patient Booking Service (CPBS).
A letter confirming the details of where, when and who you will be seen by will be sent to you when an appointment is made. Alternatively, you may receive a telephone call from the hospital to arrange a convenient date and time for you.
If for any reason you are unable to make your appointment, please contact 01274 274 274 so that we can offer your appointment time to another patient and also reschedule yours.
Choose and Book (e-referral system)
Choose and Book (e-referral) allows your GP to book your outpatient appointment while you are visiting them. Alternatively, you can access the system yourself to book your own appointment. An acknowledgement form should be provided for you before you leave the GP practice containing a unique booking reference number (UBRN). It will allow you access to your referral and appointment details and view, cancel and re-arrange your appointment online.
If your appointment is booked through the Choose and Book system, an appointment letter will be sent from the Central Patient Booking Service confirming the details of your appointment.
Do you need an interpreter?
Telephone interpreters are available if you speak little or no English. If you need a face-to-face interpreter please let us know at least seven days in advance by phoning the number on your appointment letter. Click here to find out more about our interpreting service.
Interested in joining our team?
Our talented and compassionate staff help care for a diverse population, making Bradford a special place to work. Choosing the right people is key to our success. If you think you’ve got what it takes, please contact us by email at firstname.lastname@example.org to discover more about our latest opportunities.
Help us help you: if you are waiting for an operation or procedure
Coronavirus has had a huge impact on our lives and on your NHS. As a result we have had to take difficult decisions to postpone treatments and appointments so we can respond to the pandemic.
We are now working hard to reintroduce services so that you can be seen in a safe, low risk environment.
Due to the current waiting list that we are working through, we are inviting people based on clinical urgency – in other words those who are the sickest are being invited first. This means that, unfortunately, you may have to wait longer for your planned operation or procedure at this time. We will do our best to keep you updated on how soon we will be able to see you.
Looking after yourself
While you are waiting for an appointment, it’s important that you continue to look after yourself.
Maintaining a healthy lifestyle includes eating well, keeping physically active, reducing your alcohol intake and not smoking. Keeping active could include just doing 10 minutes of walking every day or you can do chair based exercises.
There are a number of online resources and information about local services available to support your physical and mental wellbeing at www.mylivingwell.co.uk. If you do not have access to the internet but would like to know about what you can do to maintain a healthy lifestyle whilst you wait for your procedure, please contact the Living Well Team on 01274 438884.
Looking after your mental and emotional wellbeing
Looking after your mind is as important as looking after your body. It’s important that you get support if you’re feeling stressed, anxious, depressed or lonely. Sometimes it could be a case of just reaching out to someone you know and having a chat. We know that this doesn’t always work for everyone, so if you do feel like you need help remember there are services here to help you.
If you need support please visit the Healthy Minds website, this includes links to services that help children and young people as well as support for adults.
If you need urgent mental health support call First Response on 0800 952 1181.
If you need urgent or emergency care
We want to reassure you that we are still here for you when you need urgent or emergency care. You must continue to seek medical care if you are seriously ill or injured. We will see you in a safe, low-risk environment.
If it not an emergency please help us help you by calling NHS 111 (available 24 hours a day) or use NHS 111 online www.111.nhs.uk. You will be guided to the right service that can help you when you need to be seen quickly but is not an emergency.
What to bring with you
- Your appointment letter
- Any medicines you are taking (prescribed, over-the-counter or herbal)
- Money for prescriptions or proof that you do not have to pay
- A list of questions to ask
- Your GP’s name, address and phone number
- Any specimen(s) you were asked to bring
- Any mobility or hearing aids, and spectacles
- Travel tickets if eligible for benefits
- Blue Badge for dispensation
Accessible Information Standard (AIS)
The Accessible Information Standard (AIS) is a new national standard that all organisations providing NHS or adult social care are required to implement.
The AIS ensures that patients, carers and parents of patients, and visitors who have a disability or sensory loss receive information they can access and understand. We strive to ensure that information is given in the appropriate format and all patient information is produced according to the accessible standards set by the UK Association for Accessible Formats. This includes:
- large font patient letters and patient information leaflets
- verbal and visual communication support
- patient information and patient letters in braille
- email and text reminders
- personalised communication for people with a learning disability
- communication support using the ‘This is me’ leaflet for people who have dementia
- hearing loops at our sites
If you have a specific communication need, please call the service under which you are being treated. You can find contact details on your appointment letter or on the services pages of this website.
The Trust has several different hospital sites around the Bradford district. Please ensure you know which one you are going to. Look at your appointment letter carefully.
We recommend you use public transport to get here if possible. Pay-and-display parking areas are provided at each hospital site, but spaces can soon fill up. You are advised to bring loose change for the pay-and-display ticket machine.
If you are a blue badge holder, you may park for free in the disabled or pay-and-display areas if your badge is clearly displayed.
Patients whose treatment requires them to make repeated attendance at a clinic or ward also qualify for a concession. Please ask staff for details.