Supporting our patients, families and visitors
The Patient Experience Team will be launching a new Patient Experience Drop-In Session for patients, families, and visitors who may have questions, concerns, feedback, compliments, or require support with any PALS-related issues.
The drop-in session provides a welcoming, informal opportunity for patients or their relatives to speak directly with a member of the Patient Experience Team, seek advice, raise concerns, and receive guidance on the support available to them.
We would be grateful if colleagues could help promote the service and signpost anyone who may benefit from speaking with the team.
The session is open to anyone who:
- Has feedback about their care or experience
- Wishes to raise a concern or query
- Has a compliment they would like to share
When: Every Wednesday throughout October 11:30am – 13:30pm
Where: the Virtual Hub ( on the main corridor opposite the main reception at the BRI)
No appointment is required.