We know that services are better when created jointly with the people that use them. This is true whether the service is provided in a traditional or virtual way.
We will ensure that we consult with patients and their carers when designing our virtual services and put in place robust processes to obtain and monitor feedback from service users.
To ensure that this happens we will have patients and quality practitioners involved in our VRI programme to ensure that the services being developed in each of our workstreams meet patient needs, provide quality care and are safe.
We will do this by using the services of patient advocates and by using patient focus groups once we start the detailed process of pathway redesign. These will be our patient experience subject matter experts.
We will also ensure that we monitor patient outcomes to ensure that we are delivering high quality, safe care.