Accident & Emergency

Please be aware that A&E is for patients who have an emergency which cannot be dealt with via a GP appointment or by calling the NHS Helpline on 111. Due to high demand, please only attend if you have a genuine emergency. For patient enquiries please call 01274 382555.

Please note: People attending Bradford Teaching Hospitals must wear a face mask at all times to protect them and others from coronavirus from Monday, 15 June. The new legislation applies to all our hospitals – BRI, St Luke’s, Westbourne Green and Westwood Park. It is important masks and face coverings are worn safely. For more information, please watch this short video.

A&E is operating as normal

Our Medical Director, Dr Bryan Gill, and one of our A&E consultants, Dr Shafi Khan, have recorded films in English, Urdu and British Sign Language (BSL) urging anyone with serious, non-covid-19 symptoms to visit A&E. Staff from the unit are on hand 24/7, as normal, to investigate urgent healthcare concerns. Please see the films below for more.

We have also recorded digital audio messages in Punjabi and Urdu for blind and digitally sighted people.

Coronavirus: attending our hospitals

Following national guidance, we would also like to remind anyone suffering from a new, continuous cough, and/or high temperature, and/or loss of taste/smell to stay away from our hospitals and self-isolate at home for 10 days.

People with flu-like symptoms, or an illness such as vomiting or diarrhoea, should also stay away from hospital. 

We have very good infection prevention and control measures within our hospitals but it’s important that we take every opportunity to reduce any potential risk to patients and staff – and that’s why we are asking you to play your part too.

Please do not come to our hospitals if you have been in contact with someone who has been confirmed as having coronavirus. 

When attending our hospitals you should use alcohol hand gel when entering and leaving the ward or wash your hands using soap and water at a nearby sink. 

The most effective way to avoid catching or spreading the virus is to wash hands often with soap and water. Hand sanitising gel should be used if soap and water are not available.

You should wash your hands for 20 seconds, using soap and water. Make sure you are washing your hands effectively by watching this video: https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/

If you have symptoms of coronavirus, including a high temperature or a new and continuous cough – even if mild, stay at home and follow the specialist medical advice. You do not need to contact NHS 111 to tell them you’re staying at home.

For urgent advice: use the NHS 111 online coronavirus service: www.111.nhs.uk/covid-19 if: 

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call NHS 111 if you cannot get help online.

What we do

The Accident and Emergency (A&E) Department provides walk-in access to nursing and medical care 24 hours a day, 365 days a year. You do not need an appointment. The department provides clinical services to treat the range of problems patients present as an emergency or urgently, in all age groups from babies to the elderly.

Please be aware that A&E is for patients who have an emergency which cannot be dealt with via a GP appointment or by calling the NHS Helpline on 111. Due to high demand, please only attend if you have a genuine emergency.

If you come to A&E and it is not an emergency then you may wait a long time to be seen, as we must prioritise the treatment of the sickest patients first, including patients suffering from:

  • Suspected heart attack or stroke
  • Chest pain
  • Unconsciousness
  • Heavy blood loss
  • Suspected broken bones
  • Deep wounds such as stab wounds
  • Severe breathing difficulties
  • Head injuries

What to expect in Accident and Emergency

  • Is Accident and Emergency the best place for you?

    A&E is for patients requiring emergency care for life-threatening conditions. Please use the service carefully so it can best support those with life-threatening and serious conditions.

    Due to high demand, please only attend if you have a genuine emergency.

    If you come to A&E and it is not an emergency you may wait a long time to be seen, as we must prioritise the treatment of the sickest patients first, including patients suffering from:

    • Suspected heart attack or stroke
    • Chest pain
    • Unconsciousness
    • Heavy blood loss
    • Suspected broken bones
    • Deep wounds such as stab wounds
    • Severe breathing difficulties
    • Head injuries

    For less serious problems please book an appointment with your GP, call the NHS Helpline on 111 and speak to a highly-trained advisor or visit the Choose Well website, which includes more information about health services in Bradford and West Yorkshire.

  • What to expect in Accident and Emergency

    We aim to see all patients as quickly and safely as possible. However, please be aware that everyone is assessed on clinical need so you may not be seen in order.

    Also, because of the size and layout of A&E, you may be waiting in an area with only a few other patients, making the department appear quiet. However, patients are often being treated in other areas.

  • Registration

    You will be booked into the department by one of our reception staff who will ask you for a number of details including your personal information, GP details and your presenting complaint.

    Please remain polite and help our trained receptionists do this as quickly as possible.

  • Initial assessment

    An experienced nurse or doctor will see you and assess your condition before ‘streaming’ you to the appropriate area of the department.

    At this point you may be discharged with advice and/or medication and treatment if required.

  • Treatment and medication

    You may be seen and treated by a doctor, emergency nurse practitioner or advanced nurse practitioner.

    If you don’t need to see a specialist, the Accident and Emergency staff will give you advice. You may have to come back to a clinic or go to your GP for follow-up care.

    If you have been prescribed medication to take home with you, you will need to go to the Pharmacy. Each prescription costs £8.60, unless you have a valid exemption certificate.

    We are not usually able to provide transport to take patients home. If possible, ask a relative or friend to collect you or call a taxi.

  • Patient aftercare

    Following at A&E, most patients are discharged. A discharge summary is sent to each patient’s GP (if the patient is registered with a GP), giving details of investigations and treatment in the department, and any recommendations for aftercare.

    If a patient needs to be admitted to hospital, their care will be taken over by one of our skilled inpatient specialty teams.

  • Self-care

    A lot of common illnesses can be treated at home by using over-the-counter medicine and getting plenty of rest.

    It is worth keeping paracetamol or aspirin, anti-diarrhoea medicine, rehydration mixture, indigestion remedy, plasters and a thermometer in your medicine cabinet. Self-care is the best choice to treat very minor illnesses and injuries.

    For more information, please visit www.nhs.uk.

  • Pharmacist

    Your local pharmacist can give you friendly, expert advice about over-the-counter medicines that can help with lots of common conditions such as diarrhoea, a runny nose, a painful cough or a headache, without the need for an appointment.

    As well as dispensing prescriptions, pharmacists provide a range of services related to specific health issues and can advise on minor ailments such as colds, skin conditions and allergies. Other services include emergency contraception and incontinence supplies.

    For help finding your nearest pharmacist, use the online search on www.nhs.uk.

  • GP

    Make an appointment with your local GP when you have an illness or injury that will not go away, including persistent vomiting, ear pain, stomach ache or back ache. Get the treatment you need at a convenient time and place and reduce the demand on our emergency services.

    Registering is free and means you can make an appointment with a doctor for medical advice, examinations and prescriptions.

    For help finding your nearest GP, use the online search on www.nhs.uk. If you need to see a GP urgently when your practice is closed, call 111 for fast medical advice.

  • Urgent care and walk-in centres

    Local urgent care and walk-in centres provide fast medical treatment and advice for patients with injuries which are urgent but do not require a visit to A&E. They can also be used when you can’t wait for an appointment with your GP.

    They treat injuries and illnesses such as cuts, sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings.

    There’s no need to book an appointment – just turn up and you will be seen promptly by a doctor or nurse. To find your nearest urgent care or walk-in centre, visit NHS Choices online at www.nhs.uk. You can also call 111 for urgent medical advice.

  • NHS 111

    When you need medical help fast but it is not an emergency, call the NHS freephone number 111. The 111 service operates 24 hours a day, seven days a week, 365 days a year. Calls to 111 will be assessed, advice given and, if needed, patients will be directed to the most appropriate local health services. Calls to 111 are FREE wherever you call from. Call 111 if:

    • You need an NHS urgent care service
    • You don’t know who to call for medical help
    • You need information about a health issue

    If it is an emergency and someone needs help to save their life, call 999 immediately.

  • Mental health emergency service

    The mental health emergency service is available to support people who are experiencing a mental health crisis and need help quickly. The service can be accessed through your GP and by calling 111. Lines are open 24 hours a day, seven days a week.

  • Dental emergencies

    Please note, our A&E Department does not treat dental emergencies.

    If you have an emergency or urgent dental problem please contact your dentist. If you don’t have a dentist or need urgent or emergency care outside of your dentist’s normal working hours (Monday-Friday, 9am-5pm), please contact NHS 111 by dialling 111 from your telephone.

Visiting

Update to visiting restrictions – 14/09/20

Most visiting remains suspended at Bradford Teaching Hospitals to help keep our patients and staff safe. However, there are exceptions. They apply to: 

  • End-of-life care: BTHFT will continue to support end-of-life visits, difficult conversation support, and support carers to attend where the patient needs physical or cognitive support
  • Paediatric wards: Two parents or carers can now swap in and out to visit or stay with children on our paediatric wards
  • Labour Ward and Birth Centre: A birth partner can stay for the duration of labour in our Labour Ward and Birth Centre. This person is not interchangeable. M3 and M4 patients may have one-hour visits at pre-arranged times from 1-5pm – except on the day of discharge – from one dedicated person, the birth partner
  • Prenatal scans: Women will be allowed to have one adult with them for the first dating ultrasound at around 12 weeks. This person should ideally be the birthing partner or from the same household or bubble
  • AED Department supportive visits: One visitor will be allowed to be present where the patient is being treated in the resuscitation area or the High Dependency Unit of the Accident and Emergency Department
  • In addition: In June Bradford Teaching Hospitals reviewed national guidance and introduced visiting for inpatients who have been in hospital for over 21 days. Each patient will have one allocated visitor who can visit for one hour twice a week on most wards – some wards will remain fully restricted to protect our patients and visitors. Please check with the ward before visiting – every visitor must undergo a risk assessment.

We will continue to review these restrictions regularly or as national guidance changes.

Further details on exceptional visiting circumstances can be found here.

A telephone information line is currently taking calls for relatives concerned about inpatients on Ward 4, 20, 28, 29, 31 and A&E. Please call 01274 272747, from 10:15am to 5:30pm (including bank holidays). Click here for more information on the relatives’ telephone information line.

Please note: Visitors to Bradford Teaching Hospitals under exceptional circumstances and people attending outpatients’ appointments must now wear a face mask at all times to protect them and others from coronavirus. It is important masks and face coverings are worn safely. For more information, please watch the video (English language and Urdu versions) below.

For more information on our current visiting policy, please click here.

When to bring a child to A&E

The team at Bradford Teaching Hospitals are here to help your children 24/7. Keeping them – and anyone who needs us – safe and well remains our number one priority. For urgent healthcare advice, please call NHS 111.

In the film below, Consultant Paediatrician Dr Mat Mathai also explains when you should bring a child to A&E and the symptoms to look out for.

A&E location

Our A&E Department is based at Bradford Royal Infirmary, Duckworth Lane, Bradford, BD9 6RJ. On entering, please report to A&E reception straight in front of you.

On arrival, please go to reception and tell them:

  • your name and address
  • your date-of-birth
  • your reason for coming
  • the name of your GP

Services

A full emergency service is provided at Bradford Royal Infirmary by senior accident and emergency staff, triage practitioners, nurse practitioners, cardiac arrest and trauma teams, and specialist opinion from all major specialties.

We aim to see patients as quickly as possible – nationally, the target is for 95 per cent to be treated within four hours. All patients will be seen and assessed by a qualified member of the nursing team before a decision is made on the treatment required.

We aim to keep patients fully informed about their treatment and involve them in all decisions about their care where necessary. The A&E department undertakes continuous self-monitoring to ensure patients are treated promptly and made as comfortable as possible during their stay.

Accessibility

Please see the AccessAble pages on A&E at Bradford Royal Infirmary and accessible parking. Information on general car parking at the hospital is available here.

Choose Well

For less serious problems the Choose Well website includes more information about services in Bradford and West Yorkshire, including:

  • Advice about which service to choose
  • A list of minor injury and illness units and walk-in centres
  • Information about self-care
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