Care Quality Commission assessment of our services

The Care Quality Commission (CQC) is the independent health and adult social care regulator. They monitor, inspect and regulate services to make sure the fundamental standards of quality and safety are met.

We had a comprehensive inspection in October 2014 and a follow-up inspection in January 2016. Out of the total individual ratings awarded, we scored ‘good’ in 54 areas and ‘requires improvement’ in 28 areas. Together, these ratings translated into an overall score for the organisation as ‘requiring improvement’.

The report underlined that generally “treatment and care followed best practice and national guidance and outcomes for patients were positive”; and patients had good experiences and were treated with kindness.

The ‘good’ ratings refer to how effective and caring we are in services such as the Emergency Department, surgery and critical care, maternity, and children and young people’s services. We have also been rated ‘good’ in relation to how responsive we are to medical care and end of life care.

The report also records a number of areas of ‘outstanding practice.’ These include our work towards recruiting and retaining a workforce that reflects the ethnicity of our local population, our leadership of the ‘Well North’ programme, aimed at improving the health of some of the poorest communities in the most deprived areas in the north of England, and the Bradford, Airedale, Wharfedale and Craven Managed Clinical Network of Specialist Palliative Care winning the British Medical Journal ‘Palliative Care Team of the Year’ award in 2015.

We are continually investing in our drive to improve the quality, safety and experience that our patients receive. Extra doctors and nurses, the creation of modern new facilities, and an unprecedented focus on quality and safety spearhead our package of improvements.

Over £60m is being spent on improving wards and equipment, and more than £11m a year is being ploughed into additional staff and better services.

Our ratings are as follows:

Bradford Teaching Hospitals NHS Foundation Trust

St. Luke’s Hospital

Shipley Community Hospital

Bradford Royal Infirmary

Eccleshill Community Hospital

Westbourne Green Community Hospital

Westwood Park Community Hospital

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