In this week’s video we hear how small improvements or changes can make a big difference to how patients experience a visit to, or a stay in, our hospitals.
We’re passionate about making sure all our patients are cared for with compassion and dignity in a clean, safe environment and patient-led assessments of the care environment, known as PLACE assessments, play a big part in this.
PLACE assessments cover all our acute and community hospitals and allow us to hear directly from patients about how environments or services might be enhanced.
Today we’ll hear from Patient and Public Engagement Officer, George Reynolds, and PLACE Assessor, Kathy Bairstow about how their insights help drive improvements in everything from cleanliness and food quality to privacy, dignity and accessibility for people with dementia or disabilities.