How do I request information held about myself?

Information about yourself, known as ‘personal data’, is exempt from disclosure under the Freedom of Information Act. It is the General Data Protection Regulation 2018 (GDPR) which gives you the right to see the personal information that we hold about you. Requests for personal data, including medical records can be made by contacting the Access to Records Team (see contact details below).

You will not normally be charged for information but you will need to be able to confirm your identity which will need to be verified.

How do I request my own health records?

To access your own health records please contact:

The Access to Health Records Service
Medical Records
St Luke’s Hospital
Little Horton Lane

Tel: 01274 365883 or 01274 365813
Fax: 01274 383746

What is the Freedom of Information Act?

The Freedom of Information Act 2000 (FOI) gives the public a general right of access to all types of recorded non-personal information held by public authorities, including the NHS. The Act sets out exemptions from that right and places a number of obligations on public authorities. We will deal with all requests in accordance with the Freedom of Information Act Code of Practice.

What can I request under the Freedom of Information Act?

You can seek any non-personal recorded information that you think we may hold.

If the information is environmental, we will respond according to the Environmental Information Regulations (EIR) 2004.

If the information is your own personal data, then you should make a subject access request under the General Data Protection Regulation 2018 (GDPR), and not under the FOI Act. See above for details on how to access your own personal data.

How should I word my request?

The FOI Act requires certain information to be supplied before we can respond to your request:

  • your real name – we do not have to respond to requests submitted under a pseudonym;
  • your address (email addresses are acceptable); and
  • a description of the information you wish to obtain;

What information must I include in my request?

Comprehensive guidance on submitting effective requests for information is available from the Information Commissioner’s Office.

However, to frame an effective request for the information please:


  • clearly identify the information you want. Be clear about date ranges or timescales. If it is not clear what you are requesting, we may need to seek further clarification;
  • be as specific as possible. If your request is too general, it may be refused on the grounds that replying would exceed the cost limit laid down in the Fees Regulations, which is equivalent to one person working for 18 hours. If this happens, we will ask you to re-submit a narrower, more specific request which could be met within the cost limits and give you advice and assistance to do so;
  • ask questions such as “what or “how much as this is much more likely to result in a useful response;
  • use straightforward, polite language.


  • use open-ended questions such as “why?” We do not have to answer your question if this would mean creating new information or giving an opinion or judgment that is not already recorded;
  • base your request on assumptions or opinions;
  • mix your request with complaints or comments.

Before you request information from us

Check whether the information you seek is already available. We publish information on this website and you may well find the answer to your question is already here. We have a publication scheme setting out what information we currently release.

If you request information from us that is already published, we will simply refer you to the published source.

How do I access non-personal information?

In order to access non-personal information under the FOI Act your request must be in writing and can be either posted or emailed to us.

For postal requests, please send to the following address:

Freedom of Information Officer
Trust Headquarters
Bradford Royal Infirmary
Duckworth Lane


Please write “Freedom of Information” in the subject line.

Who can request information?

Anyone, anywhere in the world, can make an FOI request.

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