Kelly is our lead nurse and her key responsibility is to supervise and provide day to day management of the Neonatal Unit. She promotes a high standard of family centred nursing care and a positive experience for all families on the neonatal unit. Kelly ensures we strive to improve the service and provide a quality experience for babies and their families, ensuring everyone is treated with compassion, dignity and respect.

We welcome feedback from families about their experience and we use this to improve services – Kelly is happy to see any family members and discuss any issues with them. Please speak to the nurse in charge to arrange this either in person or over the telephone.

Open and transparent communication channels are encouraged to support the ward team to do the right thing for people we care for, to be bold when they have good ideas and to speak up when things go wrong to ensure learning and quality improvement.