Acute Oncology 24-hour helpline

If the mobile number is not in service, please call the landline.

When to call the helpline

Our 24-hour telephone helpline is for adult patients who have any concerns or symptoms during and after receiving treatment for cancer. This includes, systemic anti-cancer treatment therapy (SACT), chemotherapy, radiotherapy, immunotherapy and bisphosphonates, or any bone marrow cancer patients that have undergone transplant treatment.

Textphone users

Contact us using the Relay UK app. Users will need to dial 18001 before the number to be contacted.

About us

The Acute Oncology Nursing Team at Bradford Teaching Hospitals supports patients who become unwell due to cancer and while receiving cancer treatment.

In the short video below Senior Clinical Nurse Specialist, Sue, explains how:

  • the team offers advice
  • connects patients to the right services
  • provides urgent support for serious side effects like neutropenic sepsis

Watch to learn how they work alongside your clinical team to keep you safe during and after your treatment.

The Acute Oncology Nursing Team

Donna Cockburn
Acute Oncology CNS

Susan Scott - Acute Oncology

Susan Scott
Acute Oncology CNS

Zakra Nisa - Acute Oncology

Zakra Nisa
Acute Oncology CNS

Ailyn Mangulabnan
Acute Oncology CNS

Ubayd Sheikh
Acute Oncology Service Pathway Navigator

More information

How we can help?

We can give advice and support about:

  • Tests to find out if you have cancer, or cancer of unknown primary (CUP – when we know you have cancer but not where it started)
  • Problems caused by your cancer
  • Problems caused by your cancer treatment
  • Letting your cancer doctor know if you are in hospital
  • Information to help you make choices about your care
  • Answering questions from you or your family, carers or friends
  • Putting you in touch with community nurses or Macmillan nurses
If you have been referred to us

Your doctor may send you to our team if they think cancer could be causing your health problems.
You may have already had a scan or test that shows this is possible.

We work with
  • GPs
  • District nurses – nurses who visit patients at home
  • Oncologists – doctors who treat cancer
  • Histopathologists – doctors who look at tissue under a microscope
  • Radiologists – specialists in scans and x-rays
  • Palliative care teams – specialists in controlling symptoms and giving emotional support
  • Research nurses – explain clinical trials
  • Dietitians – experts in food and nutrition

If you are sent to us from hospital or your GP, you will get our direct phone number.
If you are staying in hospital, we will work with your ward doctors and nurses to make sure you get the right cancer advice.

If you are having treatment or have cancer-related problems

You will be given our number, which is available 24 hours a day,
7 days a week if you:

  • Feel unwell after chemotherapy, immunotherapy, or other cancer treatment
  • Have health problems linked to your cancer

We can:

  • Give advice about side effects
  • Arrange emergency appointments if needed
  • Make sure you get the right care quickly
How often will you see us?

We will see you as often or as little as you want, depending on your needs.
We can also meet your family or carers if you would like.
If you are in hospital, the ward team will still look after you every day. Our role is to work with you, the ward team, and your cancer doctor.