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Patient Advice and Liaison Service (PALS)



PALS Office
Level 1, Main Reception
Bradford Royal Infirmary
Duckworth Lane


01274 364021

About PALS

The Patient Advice and Liaison Service (PALS) offers free, confidential, on the spot help and advice to patients, their relatives and carers on healthcare issues The service aims to:
  • Help sort out problems quickly and efficiently
  • Advise and support patients, their families and carers
  • Listen to concerns, queries and suggestions in order to improve the services we provide.
If you have any comments to make, perhaps the best time to raise them is while you are attending the hospital and where the ward staff will be more then happy to discuss things with you on an individual basis. If you would prefer to speak, in confidence, to a PALS Officer, about any of our hospitals or services,  they can be contacted between 08:30 - 16:30 Monday to Friday, using the details below.

Bradford Royal Infirmary
on (01274) 364021, pals@bthft.nhs.uk
St Luke's Hospital on (01274) 365853, pals@bthft.nhs.uk

At other times, or if the line is busy, please leave a message with a name and contact number and they will call you back as quickly as possible.

Alternatively, please ask any member of staff to contact a PALS Officer on your behalf.   

If you would be interested in joining any of our user/support groups please feel free to ring the PALS Office, who will give you the appropriate information, or ask at main reception. There are posters advertising PALS on each ward and leaflets are available from patient information leaflet racks. Look out for the Tell Us What You Think booklet and comment cards which tell you more about these services and give you another way to give us your feedback if it is not an urgent matter.