Level 1, Main Reception
Bradford Royal Infirmary
The Patient Advice and Liaison Service (PALS)
offers free, confidential, on the spot help and
advice to patients, their relatives and carers
on healthcare issues
The service aims to:
- Help sort out problems quickly and
- Advise and support patients, their
families and carers
- Listen to concerns, queries and
suggestions in order to improve the
services we provide.
If you have any comments to make, perhaps
the best time to raise them is while you are
attending the hospital and where the ward
staff will be more then happy to discuss
things with you on an individual basis.
If you would prefer to speak, in confidence,
to a PALS Officer, about any of our hospitals or services, Â they can be contacted between 08:30 - 16:30 Monday to Friday, using the details below.
please ask any member of staff to contact
a PALS Officer on your behalf
At other times, or if the line is busy, please leave a message with a name and contact number and they will call you back as quickly as possible.
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If you would be interested in joining any of our
user/support groups please feel free to ring the
PALS Office, who will give you the appropriate
information, or ask at main reception.
There are posters advertising PALS on each
ward and leaflets are available from patient information leaflet racks. Look out for the Tell Us What You Think booklet and comment cards which tell you more about these services and give you another way to give us your feedback if it is not an urgent matter.Â