The Patient Advice and Liason Service (PALS) offers free, confidential, on the spot help and advice to patients, their relatives and carers on healthcare issues.
The service aims to:
- Help sort out problems quickly and efficiently
- Advise, support patients, their families and carers.
- Listen to concerns, queries and suggestions in order to improve theservices we provide.
If you have any comments to make, perhaps the best time to raise them is while you are attending the hospital and where the ward staff will be more then happy to discuss things with you on an individual basis.
If you would prefer to speak, in confidence, to a PALS Officer, they can be contacted at Bradford Royal Infirmary on (01274) 364021 or at St Luke’s Hospital on (01274) 365853 from Monday to Friday, 08.30hrs – 16.30hrs. Alternatively, please ask any member of staff to contact them on your behalf.
If you would be interested in joining any of our user/support groups please feel free to ring the PALS Office, who will give you the appropriate information, or ask at main reception.
There are posters advertising PALS on each ward and leaflets are available from the patient information leaflet racks.
In order to protect the confidentiality of patient information email should not be used for queries relating to specific patients.