What is an outpatient appointment
It is an appointment with a medically trained doctor/nurse who specialises in the care that you require, held in an Outpatient area.
You will be referred to a specific Consultant, however when you attend the outpatient clinic you maybe seen by a member of the Consultants team, rather than the Consultant.
Making an appointment
We have a dedicated team of staff ready to help you make an appointment known as the Central Patient Booking Service (CPBS).
A letter confirming the details of where, when and who you will be seen by will be sent to you at the time of making the appointment. Alternatively, you may receive a telephone call from the hospital to arrange a convenient date and time for you.
If for any reason you are unable to make your appointment please contact 01274 274 274 so that we can offer your appointment time to another patient and also rebook your own appointment.
Choose & Book ( e-referral system)
Choose & Book (e-referral) is a system enabling your G.P to book your outpatient appointment whilst you are visiting your G.P or alternatively you can access the system yourself to book your own appointment. An acknowledgement form should be provided for you before you leave the G.P practice containing a Unique Booking Reference Number (UBRN). This number will allow you access to your referral and appointment details and will enable you to view, cancel and re-arrange your appointment on line.
If your appointment is booked through the Choose & Book (e-referral) system an appointment letter will be sent from the Central Patient Booking Service confirming the details of your appointment.
Cancelling an appointment
If you know you are unable to make the appointment we have made for you, please do let us know by calling us on the 01274 274 274.
PLEASE NOTE: If you cancel your appointment on multiple occasions, this may result in you being returned back to the care of your GP/Referrer to ensure the safe management of your condition.