How to send feedback

Send us feedback on your experiences at our hospitals.

 

Mrs A of Holmfirth

“I recently spent over 3 weeks in Bradford Royal and would like to congratulate you on a wonderful staff.  I found all races professional, kind and friendly.  My bed was changed daily - who could ask for more!  I left with some happy memories.  Thanks to great care I am now doing well.  I am most grateful to all at Bradford Royal Infirmary.  Please keep up the good work”

Mrs H of Hellifield

"Dear Sir/Madam, I recently had surgery at BRI, Ward 19 and although I wasn't looking forward to it, I can honestly say the level of care I received on Ward 19 made my stay a lot more pleasant.  Everyone, from the surgical team, the nurses, the staff who kept the ward spotlessly clean, to the kitchen staff who provided me with vegan meals, were marvellous...My thanks and respect go out to you all.”

Mrs H of East Morton

“Dear Mr Millar, I would like to take this time to send my personal thanks to one of your surgeons, who, in my mind, made a traumatic situation bearable.  On Sunday 30 October 2011, I had an accident whereby a piece of metal was impaled on my eye.  I initially went to Airedale Hospital but was then taken, by ambulance to Bradford Royal Infirmary.  I was greeted by Mrs Reynolds and Dr Patel.  From the moment I met Mrs Reynolds, at this point unable to see at all, her manner was impeccable.  She showed me total understanding, sympathy and dignity, which I valued immensely.  I had to have emergency surgery and spent 3 days as an in-patient.  I saw Mrs Reynolds every day and her expertise and compassion eased my concerns and obviously fear of the situation I was in.  She spent time with me, above and beyond her duty and even rang me at home to ask of my progress.  I have had a second operation, conducted by Mrs Reynolds, and have seen her in clinic, she is just wonderful.  I cannot think of a superlative that I would not use to praise her.  I do need further surgery in a few months but I felt the need to communicate my feelings to you and hope Mrs Reynolds truly understands the admiration I have for her.  With kindest regards.”

Mrs C of Bingley

“The Chief Executive - Dear Sir, I am writing to put on record my profound respect for and gratitude to the Renal Unit and particularly the nurses and doctors involved with the C.A.P.D. Department.  My involvement with the Renal Unit began towards the end of 2005 when my late husband’s kidney failure reached the point where he had to commence dialysis.  My husband opted for A.P.D., and from that point on we experienced the NHS at its best.  Over the following six years, until my husband's death on December 16th, nothing was too much trouble for the dedicated nursing and medical staff.  Their professionalism, care and friendship sustained us through many challenging times up to, including and after my husband's final illness and death.    Though the staff know my feelings, I would appreciate it if you could convey my gratitude to Wendy and her nursing team and Dr Jeffrey and his team of doctors.  They really are a credit to the profession.  Part of the donations from my husband’s funeral are to be donated to the Dialysis Unit and I shall be contacting the Renal Administrator with regard to this.”

Mrs V of Bradford

“I thought I should write to you and the Trust to tell you how happy I was with  my care and treatment when I was on Ward 27 over the Christmas period.  Though I wasn't looking forward to spending Christmas in hospital the staff did their utmost to make it still special.  They were all so kind and caring, making sure all the patients were able to still celebrate.  I am writing to the T&A to tell them how satisfied I have been.  Thank you to all concerned and wishing you a good New Year.”

Mr W of Clayton

“ Dear Sir/Madam, I am just writing to pay my compliments to the Gastroenterology Unit at the BRI as the care and service I received was excellent.  From the cleaner who helped me find where I was going to the surgeon himself, all were helpful and polite.  The staff, before the procedure, explained everything that was going to happen clearly and I didn't feel like I was just being rushed through the processes.  All staff checked that my hospital gown was tied correctly before I left each room (this was a minor thing but it made me feel that they respected my dignity).  The waiting times were very acceptable and the whole thing went very smoothly from start to finish.  I only wanted to put this in writing as I am aware that the NHS regularly comes under criticism but on my visit I had no complaints whatsoever... The only downside was the operation itself (a Sigmoidoscopy) which wasn't the most pleasant of events but that couldn't be helped.  The three professionals that dealt with that were all as helpful and reassuring as they could be.  Although only an hour and a half visit, I witnessed top quality staff doing a very professional job.  This unit is a credit to the BRI and definitely sets a very high standard, in my opinion, for all health care services.  Thanks again.”

Mrs C of Bradford

“ Dear Sir, I am a diabetic with an insulin pump - Just a little note to express my appreciation of the excellent care I have received (over a number of years) from Helen Devonport at the ENT Unit and Gill Atherton at the Diabetic clinic.  I am also very grateful to all others contributing to the running of these complex departments.”

Mrs M of Queensbury

“Dear Sir, I have been attending Doctor Akbani's clinic at St Luke's hospital for the last four or five years.  In that time Doctor Akbani has always made me feel that he has time for me and that he cares what happens to me.  He makes me feel like a person not a number.  Not only is he a doctor, he is a gentleman.  I am sure that the same level of care will continue as long as I need to attend his clinics.”

Mr S of Rawdon

“Dear Sir, I am writing to you about my 94 year old aunt who was admitted to the Royal Infirmary on 11 September, having fallen at home and broken a bone in her neck.  Sadly, she died in Ward 23 on 5 October.  The care she received throughout her time in Ward 23, from nurses, doctors, physio team members and all the other ancillary staff - not forgetting the voluntary student workers - was absolutely wonderful.  They treated her not only with great professional skills but with dignity, sensitivity and warmth.  They were, without exception, a credit to their profession.  I was made to feel an integral part of the team looking after her.  Being an inquisitive kind of person, the staff showed patience and kindness to me in the face of what must have seemed like my constant questioning and amateur suggestions.  I shall never forget the compassionate (and no doubt very skilful) way in which I was handled on the day she died.  Looking back, it seems to me now that the ward staff helped immensely in making her last days as they should be.  So, please pass on my gratitude to the staff involved.  My aunt was a remarkable person and it is with pleasure that I am able to record that the end of her life in your hospital was fitting in every respect.”

Ms F of Surrey

“Dear Mr Scott, My son was recently a patient at the Bradford Royal Infirmary for two weeks.  He was admitted with a massive pulmonary embolism on the 4 October 2011, via A & E.  Initially my son was under the care of Dr Dunbar on CCU and subsequently Dr Saralaya on Ward 1.  I cannot express enough thanks to both these Consultants who I firmly believe saved my son's life.  It is through their rapid diagnosis and subsequent treatment that reversed his life-threatening episode of ill health.  Both again were remarkable in their calm ability to communicate in a reassuring way, what the situation was, what the treatment involved and were so approachable in dealing with the endless questions thereafter.  Throughout my son's stay in hospital, I often sat with him for 10/12 hours a day, I would read the Times newspaper which was full of articles stating what is wrong with the NHS.  From cleaning problems, infection problems, care assistant controversion, lack of care from nurses, patients not having their meals put in front of them or helped to eat or just not shown enough respect and so forth.  Well, I had an excellent seat to watch life on Ward 1 and I thought I must write to you to say how different I found things, as opposed to what was being written about.  It was reassuring to notice an infection sign on the ward saying it was well over 1000 days since MRSA was a problem on the ward.  The domestic staff worked hard to keep the ward clean and regularly moved beds out to clean behind them.  They were kind to me too, offering cups of tea on their ward rounds.  The nursing care assistants treated their patients with respect, they placed meals in front of the mainly elderly patients and helped them to eat if that was what was required for certain patients.  The nursing staff, although extremely busy were friendly, helpful, supportive and approachable during my endless enquiries.  In short, I found the Bradford Royal Infirmary excellent on so many different levels.”

Dr J of Leeds

“Dear Chief Executive, I am writing to you about my recent experience of the BRI Gastroenterology Department.  At both the "Preparation" and "Colonoscopy" appointments on the 20th and 26/27th October respectively, all categories of staff were friendly and helpful and the consultations were practically on time.  I was especially impressed by the positive and co-operative attitude of all staff; no matter which the rainbow colour of their uniform, they worked together for the benefit of patients who, inevitably, are under stress.  The actual procedure was carried out with assurance by Dr Smith and her colleagues who dealt with me before and after the procedure.  I was taken to Ward 8 for the night and again, was encouraged by the friendly reception and felt completely relaxed.  It was good to observe how the several categories of staff worked together and saw the jobs to be done rather than being told to do them.  To me it was noticeable that jugs of iced water were routinely replaced:  an important factor in controlling dehydration.  It was also good to see staff helping each other, for example, to change bedding etc.  This was only the second time in my life when I have spent a night in hospital and unsure of what to expect.  To the staff I met 'Well done' and 'Thank you'.”

Mr K

First of all, my apologies for writing this testimonial with a long delay. We are Indian citizens and we have planned for our second baby in Bradford. The professionalism, dedication and care shown by the midwives, doctors, health professionals throughout my wife's pregnancy up until delivery was awesome. 2 days before the baby was delivered, I have been appraising my wife's situation to the midwives who have been operating in shifts and all of them have patiently provided required advice over phone. When we went there on the actual night of delivery, Jo, the midwife has really taken the best care of my wife. She has been calming down my wife during her pain and never swept the smile away from her face. I have not seen such a patient woman to date. After the delivery and during post-operative care, I really wondered how she could discharge her duties with still a smile on her face so late in the night. The experience has been wonderful. On behalf of my entire family, a big Thank you and you have never given us an impression that we are thousands of kilometers away from our home land which was possible only through your dedication towards your work. I urge everyone who read this to post an appreciation in case you are staisfied with the services of NHS as I would and most of us would expect this at least once or twice in an year from our customers or higher ups.

Testimonial

“Dear Mr L T De Jagar & Team, due to being away I have not been able to write this letter sooner.  I should like to say what a brilliant experience I had in your Out-Patient clinic on 22 September.  My original appointment was for 28 October 2011, but I was telephoned and asked if I could attend your clinic on the earlier date.  I arrived for the appointment at 2pm and after filling in a questionnaire was shown in to yourself - no waiting.  You then offered me an x-ray.  This was done promptly in the emergency x-ray department and I returned to your clinic only to see you again promptly and discuss the x-ray and proposed treatment i.e., Physiotherapy.  In the current world of complaints etc., it is great to compliment someone within the NHS on their excellent organisation and efficiency - well done from an employee working within the NHS.”

Mrs W of Shipley

“Not sure who to address this to but just to bring to your attention the outstanding professionalism and dedicated care given by two of your colleagues during my recent visits to BRI.  Firstly, Staff Nurse Rook (Andrea possibly) on Ward 12 who has shown me great kindness and excellent care during my day visit to Ward 12.  Secondly, Carol Cahill on hysteroscopy clinic who performs Ultrasounds - what a cheery but extremely competent nurse who instills great confidence and calm, delivering a quality service under what are often stressful circumstances - please pass on my thanks.  Also, well done to Yvonne R (Senior Midwife) who works on the Mother & Baby Unit who dealt so professionally with my recent complaint.”

Mr P of Halifax

“Dear Mr Scott, I am writing to express my thanks for the wonderful care I received in the York Suite recently.  I was in the York Suite in the care of Mr Tom Tagart and had both my knees replaced exactly a week ago.  The care I received was exemplary, all the staff from all the disciplines are a credit to their professions, themselves and to Bradford Teaching Hospitals, as are the catering staff, the Ward Hostesses and all the ancillary staff.  I would be grateful if you would pass on my thanks to all concerned and I hope in these days of cut backs it remains possible to keep up this good work.  Many thanks, Kind regards.”

Ms M of London

“Dear Mr Scott, my sister passed away on Monday 5 Sept 2011 in Ward 21 of BRI.  I am taking this opportunity to express my thanks and my family's gratitude for the care of my sister and the concern shown to members of my family which made these difficult days more bearable.  We are of the unanimous opinion that the staff - both doctors and nurses - demonstrate the highest qualities of the medical profession.  Given the current environment of cuts in the NHS I cannot stress enough the importance of maintaining high quality front line staff.  I believe, if this is not maintained the NHS will not survive.”

Mrs S & Mrs J of Kent

“Dear Sirs, I would like to convey our heartfelt gratitude for the way in which all the staff on Ward F5 in the Horton Wing at St Lukes Hospital cared for my father during his final weeks and days.  He was looked after by the Consultants and Nursing staff with such a high level of professionalism which extended to concern for both mine and my mother's wellbeing during such a difficult time.  We couldn't have had better care.”

Mr I of Hove

“I am writing to thank you and your entire organisation for the excellent help I received when I had to visit A & E on Friday 2 September and was admitted to Ward 20 and then Ward 8.  I am pleased to say that on 6 September I was released and allowed home and am continuing to recover.  Firstly I would like to thank the Registrar on duty on the night of 2 September in Ward 20;  I think her name might be Karen.  Her clear lucid explanation of the risks I was facing allowed me to take the right decision and be admitted rather than attempting to travel the 300 miles home.  To my mind this individual represents the very best of the health service and we need more like her.  Secondly I would like to thank Mr J R Ausobsky and his team for their assessment of my condition.  Mr Ausobsky's raised eyebrow communicated such a wealth of meaning that I have ceased to take the Diclofenac and given up the alcohol that had contributed to my problem.  Assuming that my problem has been caught in time then I owe my future to Mr Ausobsky.  Thirdly I would like to compliment you on the systems you have in place to ensure that the correct medication or treatment is delivered to each patient which together with clear evidence of a structured approach to cleanliness provided a positive feeling of general confidence in the hospital.  Finally may I thank you for the choice and quality of the food provided!”

Mrs K of Bingley

“Dear Sir, Having complained about the uncaring treatment received on Ward 14, three times in 2000/2001, I was admitted to Ward 9 on August 9th/10th this year.  The treatment received from entering to leaving the hospital was exceptionally good.  The staff were so kind, helpful and reassuring.  Sister Dale Walshawe and Staff Nurse Eric were understanding, money could not buy the TLC and compassion we all received.  It would be a wonderful learning curve for all student nurses to spend some time in Ward 9, it would show them how the job should be done.  Thank you all for your help and care.”

Mr & Mrs L of Bingley

“My partner was recently treated for  malignant melanoma in Bradford.  Despite the shock and stress of the diagnosis, we can honestly say that the experience of being supported by the whole Skin Cancer team could not have been more positive.  From referral through to surgery and review (where we are now), everyone we have met has been caring, professional, friendly efficient and most of all supportive.  The services provided were above our expectations and we felt we wanted to thank the Skin Cancer team for going 'above and beyond.'  It came as a surprise to us to learn from Andrew Mason that we could claim against our Critical Illness policy and it was an even bigger surprise when the policy paid out earlier this year.  Without Andrew's advice we would not even have thought to make a claim.  Although we'd rather have had a healthy person, the money has removed a huge source of stress and we feel very lucky.  The payment was slightly more than our mortgage balance, therefore we hope you will accept the remainder (cheque enclosed) as a donation to the Charitable Trust, by way of thanks and recognition for the support you have given us.  My partner is well at the moment and we hope he will stay that way, but perhaps our donation will help to ensure that others in a similar or worse position continue to benefit from your work.  We'd be interested to hear what kind of things the Charitable Trust make happen and we hope that we can raise further funds in the future.”

Ms K of Shipley

“Dear Mr Scott, I write to you to express my most sincere thank you for the kind and caring support I received at BRI in the week commencing 8.08.2011.  I am particularly grateful for a prompt and professional approach taken by the Consultant Mr J Robinson who admitted me after an examination.  Following my assessment I was admitted to Ward 20 and later to Ward 11 where I remained for 3 days.  I received a first class service and a very caring and compassionate attitude from all the medical, nursing and other staff, particularly the Ward Sister Sue C?  I happen to be a health professional myself and I often travel in Europe and beyond where I look at implementation of policies and European directives.  What I saw at BRI was a first class service with total dedication, ability to rise to challenging patients in a caring and consistent way and a very loving and cooperative atmosphere in my section of the ward where I was a patient.  I was amazed how quickly I was diagnosed and this has helped me understand my health issues and has allowed me to look forward to a healthier future.  I would like to say thank you to all staff and wish you all the very best in delivering your services.”

Mrs G of Shipley

“Dear Sirs, I am just writing to say what good treatment I have recently had at your hospitals, both the BRI and St Luke's.  I can imagine you get a lot of complaints as people seem to want compensation for all sorts of things nowadays.  I have attended Mr Halstead's clinic at St Luke's and have had gastroscopies, sigmoidoscopy, colonoscopy and a barium meal x-ray.  The nurses, doctors and even porters were all very helpful, cheerful and polite.  It is scary having tests etc., but the care I received made me feel better.  I wish to thank all the staff in these units who made my experiences more bearable.  Thankfully, I have been discharged with no serious complaint.  I just have one criticism and that is the entrance at the BRI.  Every time I have attended here the entrance is blocked by people smoking.  It is supposed to be a non-smoking environment.  It can't be good for the patients and attendees who don't smoke who have to put up with it.  It nearly made me chock it is that smoky.  I hope you can do something about this for the future.  I realise it must be hard for the patients who smoke not to be allowed, but it is a non-smoking environment and rules are rules.  After all, it is for their own good.  Anyway, back to the main reason for this letter.  Thanks again to all the staff at the gastro units.”

Miss H of Clayton

"I am writing to thank everyone in the Breast Care Clinic for the superlative care shown to me by every person from the surgeons, doctors, specialist nurses and duty nurses.  In spite of their being "too busy" often they were never rushed, nor unfeeling and this care was transmitted to every patient!  Thank you!"

Mrs S of Bradford

"I came in on 27 June - Ward 12.  Dr Shah, my Anaesthetist told me I would be conscious but feel no pain.  She gave me so much confidence.  I felt completely calm.  Knowing she would be taking care of me.  She was wonderful.  Many thanks also to Steven in the Anaesthetic room (funny man).  Thanks to Dr Ramage and Dr Harrison who assisted.  The nurses were all very kind and helpful and also the cleaners!  I can only say that due to all things that are taking place in the NHS I could not have been in better hands if I had gone private.    I enclose a cheque for Ward 12 to buy anything you like.  With many, many thanks."

Mr S of Haworth

"Dear Mr Scott, I am writing to thank the team at the CT/MRI Scan Unit at the BRI.  I had a procedure today and can only praise and thank the staff for being so fantastic.  In three years of investigative procedures I have never come across such an amazing team as there.  From the girls on reception, the calls to check I was coming, and the care when I had a reaction to the drugs pre-procedure, to the care and attention and support on the day - I have to say I have never come across such a caring, well organised, co-ordinated unit.  They are a credit and model to others and obviously proud of the facility and the service they can offer.  In this day and age we are all too happy to critise and complain, to object and to be negative... here we have a model of great people, obviously led well, a fantastic service and a feeling that those professionals in who we trust really do care.  Please take a few moments of your busy schedule to pass on my comments, praise and pure gratitude for making a very unpleasant procedure certainly much more tolerable.  Thank you and thank you to the team - your care really was appreciated."

Testimonial

"I am writing to express my sincere personal thanks to Dr Smith, Jane and Deborah for all of the care they have given me over the past two years.  I suffer from crohns disease and I'm a regular patient at th IBD Clinic and during this time I have been under their care.  The support they have given me has been invaluable and I wouldn't have come this far without them.  Since being diagnosed with crohns I have had to make numerous lifetime changes and I have had many worries and concerns.  The team has always been there for me and they have guided me through by giving me expert medical assistance and maintaining a high level of professionalism.   Throughout this time I have built up a personal friendship with all of them.  It's reassuring to know that if I ever need any help the team are there to support me."

Testimonial

"Treatment:  Excellent explanation and thoughtful consideration of me, the patient.  I can now move my arm more freely without the jarring, agonising pain and have been able to swim albeit briefly for the first time in 3 yrs!  I still have pain but am very pleased with result of treatment and extremely grateful."

Testimonial

"We write concerning the experience of our late father who was a patient on Ward 30 at BRI from 4th April to 30th May 2011 under the reassuring guidance of Professor John Young and his team.  We feel it our duty to communicate a big heartfelt "thank-you" to all the staff and nurses on Ward 30 who looked after him during his short illness.  We found that the standard of service given was second to none and place great emphasis on the fact that he was cared for with genuine compassion and professionalism for which we were truly grateful.  Likewise we as immediate family were treated with warmth and dignity and found that the helpful and caring demeanour of the nursing staff softened the blow greatly for us through what was both a sad loss and an extremely difficult period.  Once again may we express our thanks and compliments to all the staff concerned."

Testimonial

"I brought my 8 year old son to A&E at the BRI at around 3.30pm on Saturday 25 June 2011.  He'd fallen off a friend's trampoline and had a deep laceration to his lower lip.  We spent a good 2/3 hours in the Children's area whilst being seen by a number of different doctors, but I must say that there was one particular young lady I would like you to pass on our appreciation.  She was a student volunteer and was working in the Children's area between 4pm and 7pm that day.  Unfortunately I did not make a note of her name but hopefully if you check your records you will be able to locate her details.  She was brilliant with the children; reading stories and playing games with them.  My son was quite anxious but she certainly took his mind off things by playing the large Connect Four game.  She was a very genuine and caring person and I'm sure she will do well at her time at the BRI.  Can you please wish her well with her forthcoming studies and for the future ....thank you.

We spent the whole day on Ward 2 yesterday (Sunday 26 June 2011).  My son required an operation to fix his lip and we arrived at 8am as requested.  This time my husband and our daughter aged 3 attended with us.  Again another student volunteer spent the afternoon with the children, playing, reading and painting.  My daughter had the opportunity to go home with her grandparents and enjoy the beautiful weather, however she was 'too busy' and enjoying herself and decided she wanted to stay and play.  The student volunteer was great and was very patient with the children.  I noted she had made a bee line for a young boy who had hurt his arm and she went over to read to him.  A  male member of his family I'm not sure who father'grandfather had left him on his own, I guess to go home?  Quite sad really.  The young boy was listening intently to the story and the next time I looked over he was sound asleep.  My son was too hungry to play and got quite agitated towards the end of the day.  I found out that unfortunately there is only one theatre in operation over the weekend and emergencies took priority which I can of course understand.  I was warned that my son may have the operation the following day but fortunately he was the last one of the day which was a relief.  The waiting and not knowing was a strain but to be honest I can say that the whole experience was a positive one; the staff were very friendly and supportive and my son enjoyed his meal; he was ravenous!  Being able to watch tv for free was a bonus for my son and the free tea, coffee and toast in the parents' room was a pleasant surprise too.

I genuinely felt sorry for those parents and children who had also had to wait all day like us but had to return the following day.  Ideally an extra theatre over the weekend would help but I suppose this is down to money and resources.  My son and daughter both agreed that they would like to donate some of their toys and books to Ward 2.  If you can please advise me of the procedure that would be great.  Please would you also pass on our thanks to the staff at A&e, Ward 2, in the Theatre and of course not forgetting the 2 students."

Testimonial

"As a first time outpatient in the BRI, I am writing to tell you how impressed I was with my experience.  In the hospital main entrance, the general housekeeping was excellent, an impression that was reinforced as I walked the length of the building.  An old hospital is not the easiest building to present in such a manner.  Your receptionist was polite, friendly and solicitous to an old man walking with a stick.  On arrival at the eye clinic, the nursing staff were cheerful and helpful, explaining what I was to expect.  Finally, the photographer was a delightful young lady which almost made the visit a social occasion.  I am telling you this in some detail to counter what I am sure will be adverse criticism that you receive.  Please pass on my appreciation to those concerned."

Testimonial

"I wish to acknowledge the excellent care that I recently received whilst a patient of Mr Mann and the Orthopaedic team.  I had a five day stay on Ward 27 in January and was treated with kindness, consideration and respect at all times.  The food was good - apart from one serving of mushy cauliflower!  and despite being clearly a very busy ward, the meal times were timely, as were the medication rounds.  Patient calls and requests were acknowledged and responded to promptly and cheerfully.  The differing grades and disciplines seemed to work as a team and demonstrated professionalism at all times.  As a retired nurse who trained at Bradford Royal Infirmary, I felt proud (and somewhat relieved!) that the hospital continues to deliver such high quality care.  Everybody from porters to ward sisters, domestics, theatre staff, doctors and consultants are clearly working very hard and effectively with thoroughness, kindness and compassion.  Mr Mann and his secretary were particularly reassuring, helpful and efficient.  Many thanks to all and keep up the good work!"

Testimonial

"To the Directors of Bradford Royal Infirmary.  It is all too easy these days for people to put pen to paper and complain about the most ridiculous of things.  Well, for a change, this letter to you is to praise the staff of Ward 19.  all of them.  I had an accident a couple of weeks ago at work with a machine I was using and decided that the injury was beyond the help of a Band Aid.  I decided to visit the B.R.I. and although my injury was not treated until the next day due to other more serious injuries which obviously required more immediate attention, I was dealt with no better than if I had gone Private.  I know that the NHS is struggling with ever decreasing budgets, but I can only praise the staff.  From the minute I walked on to Ward 19 (the cheeky faced receptionist is worth a mention here, she made my day by calling me a "Young Man"!!).  Sadly, I did not make a note of any names but I am sure they know who they are, "Foxy" is also worth a mention; she is a genuinely nice person.  I wish I could name them all.  The lady who cleaned and bandaged my finger, who, in her spare time builds walls and decorates her house to make her husband feel guilty!!  A really nice lady.  I hope this letter makes its way to Ward 19.  Don't take this the wrong way, but I hope it is a long time before I see you again!!  There again ... who knows??  Kind regards and Best Wishes to you all .... and of course a big THANK YOU.  P.S.  Hope you all managed to get some of the chocolates I brought in!!!!"

Testimonial

"Dear Mr Scott, I am writing to you to bring to your attention the excellent service I received when I was taken to Bradford Royal Infirmary Accident and Emergency Department on Friday 20th May 2011 at 7.30am that morning.  At that time I had been experiencing chest pains for two and a half hours.  Paramedics came to the house and took me to the hospital.  I was initially seen in the A&E Department and then transferred to Ward 4, the Assessment Ward.  Thankfully, I was given a relatively clean bill of health after a series of blood, chest and cardiac tests.  Throughout my brief spell under the care of the Trust, I received care of the highest standard delivered by staff in a professional, warm, reassuring way.  Each procedure and plan was explained to me clearly and followed exactly.  I especially want to thank the staff on Ward 4 for their kindness to me.  In these days when it seems the Health Service is under attack from all sides, I wanted you to know the way that your staff deliver this crucial care to the public.  I would appreciate it if you would pass on my comments to the respective teams and members involved.  Once again, thank you to your staff."

Testimonial

I attended the A & E Dept on Sat the 29th April and would like to congratulate you and your team on the instant, very fast and caring of treatment that I received from your staff in that dept.  My wife had to drag me to A & E as I didn't want the usual 3hr wait.  On arrival I was seen by a friendly and sympathetic Tri-age nurse who instantly put me at ease and told me I would be seen in about 20 mins.  Once in the unit that deals with minor accidents, upon talking to the person treating me he told me it was his idea for this new unit.  I think he was the senior nurse.  I was treated immediately and put very at ease by the people treating me with a bit of light hearted humour and the person that actually stitched my wound was the Tri-Age nurse who was also training at doing stitches at the time.  I would like to thank these 2 people in particular, I think the young lady was called Julie and the Senior Nurse was called Simon.  If this was Simon's idea then I also congratulate you on taking advice from your front line staff and having the foresight to put them into practise.  Please pass on my heartfelt thanks to all staff in that unit and congratulations on an innovative and efficient system.

Testimonial

"Dear Mr Scott, I just wanted to drop you a line after my son was admitted into Ward 17 with Pneumonia on 6th May (discharged 14th May).  The nurses were so caring, calm and professional and all the staff I came across were polite, cheerful and friendly e.g. the cleaners, the person bringing the meals round and the doctors explained things fully and answered any questions thoroughly.  This was my son's  (aged 8) first experience of hospital and I am delighted that although he was very ill on oxygen, drips etc., he will not have bad memories of it.   The highlight of his day was choosing his meals and I was impressed with the number of choices and the high quality of the food.  Thank you for making our hospital experience so positive."

Testimonial

"Dear Mr Scott, My reason for writing is to let you know how grateful I am to Bradford Royal Infirmary, a better surgeon than Mr Raine nor a better Ward Sister than Yvonne Musto on Ward 18, whose Pre Operative Assessment was well received by both of us.  I am truly grateful to you all."

Testimonial

"Dear Sir/Madam, yesterday (23 March 11) I went to the gastro unit for a gastroscopy - the most unpleasant procedure, very scary and uncomfortable.  The whole of my short stay was just as positive as it could be.  The Ward Sister (I think) did the consent and explanations along with a delightful student nurse called Samantha who will make an excellent nurse in my opinion.  The procedure itself was done with tenderness and consideration by Dr Juby and her team.  Dr Juby is one of the few doctors I've known at her level who comes across as a nice, warm human being as well as an excellent doctor.  I want you to know how much I - well "enjoyed my stay" isn't quite appropriate - but appreciated the care I got during my time at the hospital.  I hope you will record it and let the management know what a good job they're doing on the gastro unit.  By chance they're next door to the Breast Care Unit, another excellent bunch that I've had dealings with in the past - if you want to show anybody the hospital, take them to that floor!.  Cheers."

Testimonial

"Dear Mr Scott, this letter is to say a very big thank you for the kind help and treatment a close relative of  mine received at the Bradford Royal Infirmary recently.  My family and I were very pleased with the professionalism of Mr Steward and his colleagues, Mr Yeomans and Mr Davies and Jane (sorry, I don't remember her surname).  they fully explained the whole necessary procedure and listened to our questions and answered them.  These men are truly amazing with their skills, discretion and bedside manner.  They are not just good men, they are great men.  This includes Mr May who treated me last year and his secretary Lisa who was so helpful.  For what they can do in theatre to save lives and still call to see patients on the wards with a cheerful and down to earth manner, shows how wonderful they are.  You should feel honoured to have these people on your staff team Mr Scott.  Whilst on Ward 21 after surgery, my relative was given first class care from the nursing staff Vincent, Kate, Susannah, Debbie Richard and others who I do not have names for.  The two Ward sisters Lily-Beth Delafuente and Andrea Briggs acted on my concerns and eased my worries for my relative's welfare.  Also, thank you to Ward Clerk Joanne Karim who came to say hello every day.  We give an added thanks to the cleaning staff and tea-ladies including Debbie Bochelle who were polite and friendly.  Finally thanking the Chaplaincy staff who kept my relative in her faith which helped her to endure what she had to go through.  All this and every single member of the hospital staff helps to make an in-patient feel valued as a person and not just a number.  I would also like to give thanks to St Lukes' hospital and St James' hospital in Leeds and the transport staff who were fantastic.  What more can I say?  If ever there was a reason to keep the NHS going, then this is it.  This has renewed our faith in the NHS and long may this excellent service continue.  It is one of the few good things left about living in this country.  (cc Mr David Cameron PM, Telegraph & Argus)."

Testimonial

"Dear Mr Scott, I would just like to say many thanks for the care my husband received recently on Ward 23.  The staff were all fantastic, clearly working under great pressure, but somehow managing to be caring and professional.  How lucky we are to have the BRI, to be there when we needed them."

Testimonial

"For Attn of Simi, Kath, Jackie, Gemma, David & Tim - Dear All, I want to thank you all most sincerely for the help and care that you have given me during the last 8 weeks.  I have thorougly enjoyed being with you (most of the time!!!).  When I said thank you to Simi on Monday she said "We are just doing our job."  I totally disagree.  You are all doing far more than "your job."  You have created a caring team which gives confidence to so many who have lost that confidence through a heart "event."  We can exercise knowing that we are being constantly watched and encouraged by people who would know exactly what to do if the worst should happen.  You have always been willing to listen and advise when appropriate and for all these things I send you my thanks.  You are all a credit to both the BRI and the NHS and I would request that you show this letter to your various management teams."

Testimonial

"I am writing yet again to thank you for the excellent service that I received on my follow up appointment for cancer.  The care in the Day Centre was first class (just one comment, it would help on arrival and after check in to be told what time approximately you will be going to theatre, especially as I am a Diabetic).  My pre-operation checkup at St Lukes was also very caring as was my appointment yesterday for my Ultrasound check, and so nice not just being treated as a number.  With many thanks."

Testimonial

"On Monday 21st March 2011 my 98 year old mother Elsie Mabel Guest was admitted to Ward 20 at BRI, suffering from severe sickness and sadly passed away this morning in a side room on Ward 8.  During her stay in your hospital she and all our family received the very best care and compassion that we could have hoped for.  I would like you to pass on our family's thanks to all the staff in those two wards especially a nurse we only knew as Brenda in Ward 20, the Registrar on that ward and all the doctors involved.  All the staff on Ward 8 were particularly helpful from the tea lady, student nurse to the senior nurses.  They made a heartbreaking period in our lives as bearable as possible."

Testimonial

I am writing to commend one of your Consultants (Mrs Anita Reynolds) and to highlight to you the superb work she has done recently in assisting me.  About three weeks ago I had an operation on my sinus which went wrong.  During recovery in the operating theatre I experienced a bleed into my right eye socket, and I was completely blinded in that eye.  It was my good fortune that Mrs Anita Reynolds was the Consultant Ophthalmologist on call that evening, and she rushed to the theatre where she performed emergency surgery on my eye, ultimately restoring my sight completely.  However, it is not just the outcome that I am grateful for.  Mrs Reynolds' entire demeanour, her professional yet personable approach to the entire emergency was a massive reassurance and support.  I am certain this marriage of personal and professional skills contributed in no small part to the successful physical and psychological outcome for me.  Over the following weeks, Mrs Reynolds took care of me and ultimately operated a second time to repair the temorary would created to relieve the pressure in my eye.  This has now healed and I am on my way to a complete recovery.  I cannot praise Anita's obvious dedication and professional skill highly enough.  Never letting me feel like "a patient"; always letting me know what was happening and why; explaining the more complex aspects of my condition in a way that was both accessible and yet not too trivial; being exceptionally modest about her skills.  It was truly humbling.  Thank you.."

Testimonial

"It was with some trepidation that I left my dad in the care of the staff of Ward 8 at Bradford Royal Infirmary just over two weeks ago.  At 88, confused and incontinent he seemed to fall into the category so often referred to by the media as "at risk" of poor care within the NHS.  How wrong and unfounded I have found this to be!  My mum and I have nothing but praise and admiration for the way the staff (from student nurses to ward sisters) have cared for him.  He has at all times been treated with respect and his needs have been met promptly and efficiently.  This care has extended to both myself and my mum and any small request we have made has been acted upon. Communication has been excellent which has meant that we have never felt unhappy or concerned for his welfare when leaving him.  I wish to record my thanks to all on Ward 8 and hope that this letter will help to encourage them to keep on doing their vital work knowing that it is indeed appreciated.  Negative views of the NHS always seem to attract the most attention and I hope that this letter helps in some small way to balance out the situation, at least in respect of the care of the elderly at Bradford Royal Infirmary.  Should you require any more information or support please do not hesitate to contact me.  Again my sincere thanks."

Testimonial

"I felt the need to write this letter to you in praise of the OHPAT service run by Dr James Dunbar and Staff Nurse Philip Batch.  I have been admitted to BRI three times during December 2010 and January 2011 for treatment for an infection ahd have been taking up valuable bed space and doctor and nurses' time.  Being able to come into OPHAT daily for intravenous treatment as I am unable to have oral antibiotics has been a much better experience than being hospitalised.  I am sure that this service must be a far better and more cost effective way of treatment for many patients like myself.  I understand that this service is new and on trial as funding has not as yet been granted.  I would like to urge you to seriously consider keeping this excellent service."

Testimonial

"Dear Sir, Following a recent bowel screening, I attended the Gastro-Enterology Unit for a colonoscopy.  I would like to express my thanks for the way that I was treated.  I did not have to wait for the appointment.  The instructions I was given were excellent.  Everyone I came into contact with at the Unit was highly efficient but also extremely friendly.  I commented to the Nurse at the time, that I could not have asked for any better treatment.  I hope that you will pass on my comments to Dr Beckett and his staff"

Testimonial

"Dear Sir, Recently my husband attended the Eye Day Case Unit for a Trabeculectomy.  We would both like to thank all the staff for their care and consideration.  All were very kind and helpful.  There was a lot of waiting about but that was understandable on a very busy ward and we weren't going anywhere!  We have been attending the eye clinic for the past 5 years.  Mrs Anita Reynolds has shown such care and dedication in all her dealings and her secretary, Anne, is always very pleasant and helpful when we need to contact her.  Please pass on our grateful thanks to all your staff."

Testimonial

"I would like to put on record the wonderful treatment I had on the Cancer ward at Bradford Royal Infirmary.  The entire staff gave 100 per cent on each of my stays last year and the follow-up treatment was also exemplorary.  It is not an easy time.  Thank you."

Testimonial

"Dear Sister, I am writing this letter to thank you and all your nurses and the tea ladies and gentlemen and other valuable staff who have helped my wife during her stay at the BRI in Wards 1 and 4.  My wife's treatment was first class.  My wife was mainly in Ward 1, and I cannot speak highly enough of the care and attention she has received and my observation of the care the other patients received."

Testimonial

"I am writing to thank Mr Worrall and his team at the Maxillo Facial Unit at St Lukes Hospital, I felt it should be brought to your attention for the brilliant manner in which I was dealt with under the NHS.  On 10 January 2011 I was referred by my GP to the unit with a white patch and lump on my tongue which I have had for some time, although I had the white patch I wasn't aware it had formed into a lump.  I saw Mr Worrall on the 20 January 2011 and had a painful mouth biopsy on the 21 January.  This caused me quite a lot of pain and distress, but I took comfort from Mr Worral from the outset that it wasn't cancerous.  Today this has been confirmed on the 14 February 2011.  I felt it was important thanks should be given when NHS hospitals are under pressure, how impressed I was with the speed, diagnosis and professionalism of Mr Worrall and his team.  Thanks very much.  Could you please ensure the unit are made aware."

Testimonial

"I had excellent service and treatment for an eye problem over the Christmas period whilst A & E was busy.  I was seen and treated in about one hour."

Testimonial

"Dear Sir, I was admitted to Ward 1 on the 1st November and came home on the 4th November. While there I was treated with great kindness and excellently looked after by all the staff, people on the ward, doctors, sisters, nurses, domestic staff and porters and other departments. All had the attitude that nothing was too much trouble. The medical treatment was excellent and I was very impressed by the care I received. Thank you again."

Testimonial

"Dear Sir/Madam, Recently my wife had been under the care of the Breast Care Service at St Lukes hospital and also at the Breast  Care Unit, Ward 25, Bradford Royal Infirmary.  I would like to tell you what excellent care you all provided.  The staff were very professional, caring and considerate.  The hospital facilities were modern and efficient.  My wife's minor operation was carried out successfully with the minimum of discomfort.  Appointments were quickly offered and the procedure fully explained.  What a good service you all provided.  If you have an opportunity could you please thank all on our behalf, at St Lukes hospital and Bradford Royal Infirmary who took part in my wife's treatment."

Testimonial

"Re:  Mr Linforth, his team and the treatment and care I have had as a cancer patient.  I am writing to express my gratitude for the excellent treatment I have had from Mr Linforth and his team and the Chemotherapy ward and Breast Cancer ward.  I was diagnosed with breast cancer in August 2008.  From diagnosis my treatment was always caring, supportive and very informative.  It was a very difficult time, a time where I definitely felt I was treated as an individual and given the care, attention and support I needed.  My reconstruction is fantastic!  I cannot really express in words how grateful I am - please pass my thanks to Mr Linforth and the other teams."

 

Testimonial

"Re:  4 superb staff - Henry Lawrence, Sister Anne O'Connor, Felicidad Bernal and one other.  Dear Miles, Today I had to come in for an appointment with the Ear, Nose and Throat Department for 1345 hours.  From start to finish I was impressed by how the staff treated me and especially by four staff.  First, the health professional who administered my hearing test.  She was kind and explained everything.  I did not make a note of her name, but she is slim with dark hair and was smartly dressed.  Mr Henry Lawrence explained the results to me and the way forward.  He answered all my questions and when I was slightly nervous he immediately put me at ease with his manner and explanation.  Sister Anne O'[Connor had met me when I arrived at the corridor and explained the procedure that I would be put through.  She was very pleasant and asked if I had time to give some blood samples today, if that would be convenient for me.  Finally, Felicidad Bernal was superb.  She took my blood samples and the second I felt dizzy she immediately gave me air and helped me to lie down.  I was so impressed at her speed and reactions and being 'on the ball.'  She explained how it was not unusual to feel faint or dizzy.  When I began to feel worse she immediately got Anne in and they both ensured I was wafted with fresh air, had some lovely hot water and they even got me a nice chocolate cookie biscuit.  (I had come from work and had missed lunch).  I was so surprised at how dizzy I had felt; Felicidad and Anne were amazing.  When they were both certain I was okay they left me for a few seconds to gather my wits.  (I was a bit embarrassed).  When I left I had a quick chat with them and explained I was so impressed with their kindness and professionalism that I would hand-write a letter to someone senior to 'sort of' commend them.  Since my children were born I decided that whenever I encounter exceptional staff I would write to commend them.  Oh, and one more thing.  My lift home was late and as Felicidad was leaving she checked with me to ensure I was definitely okay.  (Some time after 1510 hours).  All in all these four health professionals were (and are!) kind, intelligent and VERY professional.  I was very impressed (AND  relieved!).  as I had been quite worried before the appointment."

 

Testimonial

"Dear Sir/Madam, my mother was recently a patient in your hospital for thirteen days between the 9th and 21st of September.  On behalf of  my family I would say how impressed we were with the care our mother received.  From the admissions ward Mum went on to Ward 11 for most of the time, being transferred to Ward 1 for discharge.  Dr Jacobs and his team supported by the nurses on the wards were excellent.  the staff were thorough, caring and informative.  My mother is much improved and her whole quality of life has been turned around."

 

Ilkley

Dear Mr Scott, I have just been discharged from the Bradford Royal Infirmary Eye Clinic and would like to put on record my thanks and appreciation to Dr F D Ghanchi and his team for the exceptional treatment and care I received over the past 10 months.  Our NHS is by far the best in the world, but sadly, a service we tend to take for granted.  Public recognition for the hard work and dedication in such a pressurised environment is rare; all too often we hear and read the bad stories about our NHS; never the good; hence my reason for writing to you.  While I do not wish to return to the BRI (for obvious reasons!), I was impressed and reassured by the professionalism of the service provided to me.  My thanks to all for an excellent service"!

 

Middlesex

I wish to express my admiration, applause and deep appreciation for the care your staff gave my sister who was admitted in grievously acute pain on Saturday evening 31 July as a palliative care patient.  She was transferred to Manorlands Hospice on Tuesday 3 August.  More than six hours of calling for the weekend care team had brought no help, though a doctor did turn up at her home at 5.30pm just as we were leaving for Ward 15.  My sister was welcomed and cared for in a way that epitomises what we think NHS should be at its best.  Care, genuine concern and the attitude that "nothing is too much trouble" were evident throughout.  "Thank you" sounds inadequate, but is what I am writing to say on behalf of my brother, two sisters and myself.  Please tell your staff that when tomorrow they don their uniform to go to work, they should do so with pride and in the knowledge that their work will help someone quite unable to help themselves.  It is a high calling.  You have a right to be very proud of your staff.

 

Bradford

On Monday 12 July my step-mother was brought into the resuscitation room in the A & E Department at your hospital after suffering, what sadly turned out to be a fatal brain bleed.  However, despite the outcome I felt that you should know how wonderful all of the staff in the department were.  At all times they were professional, polite, compassionate and caring.  We were kept informed at every stage of the different tests and assessments being performed and the family was included in care decisions and consulted on every level.  In these times of negative press within the medical and nursing professions it was amazing to see how it really should be done, and indeed, can be done.  Everyone was lovely but two people deserve special mention, these are Dr Sara Marsh and Staff Nurse Rachel Naylor.  Despite both of them being very young women their professionalism and compassion belied their ages.  As a nurse myself they made me very proud of our profession.  Please pass on our heartfelt thanks to them all.

 

Bradford

Dear Sir, It would be very remiss of me if I did not put pen to paper to thank you and your staff for your expert care and attention I have experienced at St Lukes Hospital, in particular the Physiotherapy Dept., weekly for the last six weeks.  I must single out for specific praise Mrs Catherine May.  In Catherine you have a professional, knowledgeable, caring and understanding person.  She has in six weeks transformed me at 67 from extreme pain to pain free.  She is a credit to the hospital and the N.H.S.   You must take credit not only for Mrs May but also for a very efficient, clean and friendly hospital.  Well done to all.

 

Bradford

On Saturday 27th February 2010 I fell ill and called for advice.  The NHS Direct doctor attended to me about 3 to 5 hours after my initial telephone call.  It turned out I had a low heart rate due to a build up of high Potassium after heavy vomiting.  By this time I was already unconscious.  The doctor quickly called for the Paramedics whom I was later told by my family were also very good.  On Saturday 27th February 2010 I was admitted to hospital BRI Ward 22 CCU.  I was treated by a registrar (temporary pacemaker) and a team of nurses.  I was well looked after by the staff.  Their efforts were greatly appreciated by my family, as I was unconscious initially.  I was then moved to Room 4 on about Tuesday and then Room 1 and nursed there.  I was regularly seen by the doctors and daily either by the registrars or the cardiologists.  I was also seen by my cardiologist Dr P Sainsbury daily on week days and was discharged on Monday 8 March 2010.  I felt that the majority of the staff were doing about 4 to 5 jobs at a time and the lesser priority patients' requests got delayed attention.  Nevertheless, I felt my overall experience of healthcare was very good.  Could you please forward my thanks to your staff.  I am hopeful that your services will continue at least to the current level.  Also my total experience of NHS has been very good except the recent 3 to 5 hours total response by NHS Direct.

 

Bradford

I feel I must say thank you to all staff looking after me.  I cannot speak highly enough of your love and dedication to nursing.  I am not sure who is in overall charge, my Consultant Mr Shah seems to be co-ordinating my nursing and I thank him for that.  Since coming on to the York Suite I have been impressed by the professionalism of all staff and the quality of care and standard that is maintained 24 hours a day is incredible and shows the high standards the York Suite achieves.  It shows what a good team you have - if you can put up with me and my sense of humour.  Whenever there is a shift change the hand over seems to go impeccably - at least to we the patients.  the duty of care follows through without interruption.  The standard/variety of food is first class and my cup of tea always awaits me!  What else is there to say except THANK YOU and if I have a choice the York Suite will be my first point of call in the future.  Since sincere and loving thanks, in Jesus name.

 

North Yorkshire

In May of this year, I had occasion to be admitted to the Dept of Plastic and Maxillo-Facial Surgery (Ward 19) for a both lengthy and complex operation for oral cancer, under the care of Mr James McCaul.  As a patient/relative, admission to hospital is an extremely anxious time and it is especially important to know that you are in a capable and caring environment.  I spent a total of 3 weeks in hospital on ICU, HDU (Ward 21) and latterly Ward 19.  In each area it was impossible to fault any aspect of care or competence.  For the first 2 weeks I was unable to speak - a very vulnerable and frightening experience.  Clearly it is not possible to single out individual members of staff but the teamwork, (including first rate theatre staff, anaesthetic team, physiotherapists, etc) and efficiency were impressive.  Despite being extremely busy and over-burdened with paperwork, I never experienced any member of staff behave without the utmost courtesy professionalism.  Staff shortages on Ward 10 did not prevent each procedure being clearly explained and carried out with both skill and competence, in a genuinely caring manner.  You are to be congratulated on such an excellent set-up in the current beleagured NHS system.  However, please be aware that whilst technological advances and equipment are vital, good staff fundamentally are your greatest resource.   As such, they need to be listened to and their opinions valued.  I had a further admission to Ward 19 this week and was surprised to see two empty bays - evidently due to lack of staff!  We are all aware of the need for belt-tightening.  For decades, governments have thrown money at the NHS and the results have been targets and a tick box culture.  There is still a great deal of waste in many areas, just as obvious as the plus points!  Budgets are a fact of life and we all need to live within them, by making the right choices about spending restrictions.  Human error can never be totally eliminated, so why do we need areas such as 'risk management' within a hospital setting?  Competence to fulfill the role should be assessed at recruitment and be ongoing but an ethos of openness, honesty and commonsense eliminates any need for such "quangos".  Patients too should be made aware of their share of responsibility for the health service.  Our daughter lives in France and when she attends hospital, is expected to speak the language or provide her own translator.  She understands that she cannot blame the hospital if she is unable to comprehend what is happening.  From this patient's perspective, Bradford Teaching Hospitals seem to be getting much right.  From the most senior medical staff to the ward domestic staff - an ethos of caring and compassion is obvious and one can forgive the endless dingy corridors, the abysmal car parking (a sign indicating the overflow location would help), indifferent hospital food, and the completely crazy ward number "system".  For me, admission to hospital can hardly be described as a "good" experience or one I wish to repeat for obvious reasons.  However, I certainly felt "cared" for, by competent staff in a clean environment - so well done BRI! and a huge "thank you" to all involved.

 

Bradford

I become very annoyed, upset and complain vehemently when hospital appointments are not kept to time and I am made to wait sometimes for more than an hour.  This has happened many times in the past.  But on June 22nd, my appointment was for 0.30am to see Mr Gokhale at St Luke's Hospital.  As usual I arrived some fifteen minutes early and had hardly time to sit down before I was called to the consulting room.  I had only a few moments' wait before Mr Gokhale came in to see me.  The consultation was only a short one, and in fact, I was back home drinking a mid-morning coffee by 10 o'clock.  This excellent service enabled me to use the Tuesday morning to the full.  It also made me realise that the Hospital Authorities should be made aware that I really appreciated this happy experience.  I hope you will pass my compliments to all the staff concerned.

 

Bradford

Dear Sir/Madam, I have recently undergone minor surgery to remove a polyp from my womb on Ward 12 and would like to take this opportunity to tell you what an excellent ward this is.  The treatment I received from Miss Jones and Dr Gupta and team was of a very high standard.  Indeed all the staff were reassuring, kind, courteous and nothing was too much trouble.  One of the things I noticed was the standard of cleanliness, it was unbelievable, better than some of the private hospitals I have been in!  Well done BRI.  I will definitely praise your hospital, in the future whenever I can.

 

West Yorkshire

Dear Dr Johnson, In mid April my GP referred me to St Luke's for a biopsy.  Within two weeks I had met a selection of your staff in the Dermatology Dept., the Haematology Unit and the Warfarin Clinic and other personnel in finding my way around.  Without exception, everyone was helpful and kind.  The Dermatology reception was friendly and courteous in booking me in the first time and providing initial information.  In the waiting room, I was approached several times to check that I had not been overlooked and to reassure that I would be seen shortly.  I did not mind when addressed as 'luvvie' to be led to the next waiting area where I was seen by Dr Patterson who took details and explained the procedures well and sympathetically.  Unfortunately, my surgery had to be postponed to establish my INR and I was asked to attend the Haematology Dept one week later.  Seven days later, I explained at the Haematology Unit that I was due for a minor op later that morning and the doctor had asked for results to be 'phoned through as soon as possible.  The staff explained that their procedures would take more blood and more time to analyse than could be achieved for morning surgery and recommeded that I attend the Warfarin clinic instead.  Early in the morning, the junior staff getting the Warfarin clinic ready could only tell me that there was no walk-in facility as there was now an appointments system in force.  However, by the time the manager of the clinic arrived she had been briefed as to my predicament and booked me as a priority patient.  The Haematology Reception was again very friendly and let Dr Patterson know that I was there early.  Shortly afterwards, I met Mr Hussein for the surgery.  It was noticeable that Dr Hussein's team were happy and friendly towards each other and caring towards me as the patient.  I was very much at ease in this environment and happy with the treatment I received.  I left with the impression that I would be booked into the system for August to get the results but would probably get an earlier appointment within the next two weeks.  Mid-May, I phoned about the results and after several calls I learned that the results could only be communicated via the Consultant and that no information would be given to me or my GP before this time.  I could/did understand the reason for this delay and took it up with your PALS office personnel.  I think they could sense my frustration but they remained completely professional and courteous in explaining the hospital's procedures.   Two of the ladies were Audrey (?) and Mr Janet Officer.  Also very helpful and understanding was Lianne, secretary to Dr Bower.  Lianne explained the background to your procedures, she made enquiries of her boss and reached agreement on how the information I was anxious to have would be sent to my GP as soon as a letter to my GP could be typed, signed and faxed.  This was achieved on the same day.  I apologise for the discursive nature of this letter but I think it is important that senior management should be aware of how well the Trust is represented by your less senior colleagues.  St Lukes is not the  most attractive of hospitals but a warm spirit flows through your corridors.

 

A Patient

Recently my wife complained of tightness in the chest during the night.  I rang NHS Direct for advice and shortly afterwards help arrived.  Some tests were made and as a precaution my wife was taken to the BRI into casualty and then to Ward 4 where a lot more tests were taken.  The same day she was discharged.  Nothing untoward was found and she is now much reassured.  What excellent service we had from all departments.  So thank you very much for looking after my wife.  Your care and attention is very much appreciated

 

Wibsey

The NHS seems to get many broadsides fired at it these days, but to redress the balance I would like to praise everyone involved in my care during a short, but necessary stay on Ward 22, Tuesday March 23/24, 2010. Periodically I have to come into hospital (usually fairly urgently) as my heart goes dramatically far too fast. The only thing that brings it back to order is cardioversion. Around 11.30pm on 23rd March, having been admitted earlier on to Ward 22, my heart went totally out of synch, up to 167! The team of doctors, nurses and other members of staff who looked after me were brilliant. The doctors who attended me on the ward listened to what I had to say and took seriously what I advised usually happened on these occasions (cardioversion). I was taken up to a theatre and the appropriate procedure took place, everything being carefully explained to me as we went along. Had I been royalty I could not have received better treatment. On my visits to the BRI, hopefully diminishing after further treatment, I have usually been transferred to Ward 22, and I know that there, I am in safe hands and I will receive first class treatment. This certainty takes away a good deal of the anxiety that one naturally feels when coming into hospital. The staff on Ward 22 are brilliant and I would specifically like to mention Hayley (Senior nurse Grice)? she is superb, caring and totally professional, one has 100% confidence in her and this also applies to the whole Ward 22 team. Thank you, everyone. I just wanted someone to know that this standard of care is not taken for granted.

 

Bingley

I wish to express my appreciation of the treatment my husband received on his recent visit to the BRI. Everyone he came into contact with deserves to be congratulated on the excellent service he received. The ambulance staff, Accident & Emergency people and all at Ward 3 were everything one could wish for on such a visit. I hope all the staff will be informed as I don't think they get enough praise these days.

 

Keighley

I am writing to thank you for the treatment I have received from NHS in regards to the Kidney failure I have had for the last 3-4 years.  The team of medical staff at Airedale Hospital and St Luke's Hospital in Bradford have done a great job and the care they have given me is beyond words.  I like to thank; Dr Robert Dr Habib Akhani, Dr Mumtaz, Dr Jafery, Staff Nurses Naz Ali, Angela and other CPD staff in St Luke's Hospital.  Staff Nurse Mr Michael Spight.  Everyone does a great job but these select few have been really helpful and gave us a lot of support.  Their role in my illness is a mercy from God and I hope other patients are blessed to be under their care.  Thank you very much.

 

Bradford

On Tuesday 2nd Feb I suffered a ruptured aorta and subsequently progressed through Intensive Care, High Dependency and Ward 26 before being discharged a week later.  The purpose of my letter is to pay thanks for the incredibly efficient treatment I received.  The staff I found brilliant, nothing too much trouble, caring and friendly attitudes without exception.   The facilities - wards, beds, chairs, wheelchairs and electronics and infinitum have come on by leaps and bounds.  Lastly the food, which has rarely been the NHS strongest suit, was magnificent - fine food and excellent choices.  BRI undoubtedly saved my life, as I am advised that my particular operation has a mere 20% success rate.  No one can put a price on life, nor should one try, but I wanted at least to make some small gesture of appreciation of my treatment.  I am therefore enclosing a modest cheque, made out to the Friends of BRI who I know do sterling unpaid work at the Hospital.  No acknowledgement is necesssary.

 

Shipley

We all think it will  never happen to us.  However, the reality is that one in three of us will be affected by some form of cancer during our lives.  The result can be devastating, as I discovered when my number came up in December of last year.  I would just like to thank all the doctors, sisters, nurses, caterers and cleaners who made my 12-night stay on Ward 14 as comfortable as possible.  a wonderful team showed its professionalism and dedication in taking care of everyone on the ward in very difficult circumstances.  This team set me on course to recovery.  This is an extremely busy ward that well showed the need for extra funding within the NHS.  Most of us will require hospital care of the highest quality at some time in our lives.  My recent experience at the BRI has shown me what is possible.

 

Cleckheaton

I was diagnosed with breast cancer in April last year, following my first routine mammogram in March.  Since then, I have been under the care of Mr Linforth and the Specialist breast care teams at St Lukes/BRI and St James, Leeds.  I just wanted to say thank you and to say how much I appreciate the excellent care I've had from everybody involved in looking after me.  All the doctors and their individual temas have treated me with the utmost kindness and nothing has been too much trouble for them.  Its terrifying when something like this happens to you, but knowing you've got such a good medical team of people looking after you, doing their best for you, but who are all so lovely as well makes all the difference!  Everybody has been great and I would just like to say a special thank you to my Breast Care Nurse Kath Hodgson.

 

Bradford

On Friday 15th January 2010 I attended your Casualty Dept., with a cut finger on my left hand.  I was wearing my Wedding ring, Engagement ring and Eternity ring at the time.  I had to have these 3 rings cut off.  I was at hospital approximately 3 hours in the evening.  I would just like to point out that during this time I was treated with the utmost care and respect anyone could ask for.  I was in a great deal of pain and was given pain relief straightaway and was not left alone.  Each member of staff was kind, considerate, gentle, they were the best.  I've put this in writing mainly for you to pass on my thanks but also I'm sick of hearing people complain about the BRI and NHS as I'm sure you are.

 

Shipley

I am writing to show my profound appreciation for the treatment I recently received.  On Wednesday 26th November 2009 I woke up with a sore lump, went to see my GP who sent me straight to Ward 24.  I was diagnosed with an epigastric hernia (at least that is what I think the condition was - I am no medic).  I was admitted, received prompt surgery and sent home the next day.  The staff were fantastic.  I felt well looked after and cared for.  I have reason to believe that the doctors, anaesthetist and theatre staff had to work beyond their shift to sort out the problem.  To them the procedure was routine - but they did not treat me like another number - I felt genuine warmth, care and concern.  I had a staff nurse assigned to look after me.  She was very patient, kind and caring.  I felt privileged to have such attention.  The continuity of the oversight of my care was special.  Being a nosey sort of person, and with nothing else to do, I did quite a bit of people watching.  I observed a range of people working on the wards doing many different tasks - all to a thoroughly high standard.  One big concern about going into hospital is contracting a nasty infection.  I am not qualified to comment technically, but as far as I could tell cleanliness and disinfection were taken very seriously - and no corners cut.  It was very reassuring.  You have a wonderful team on that ward - I hope you appreciate them as much as this patient does.  Please pass on  my grateful thanks to the whole team.

 

Leeds

On the 7th January 2010 I attended the Bradford Royal Infirmary for an operation on my legs - varicose vein stripping.  I would like to pass on my gratitude to all the staff that were involved in my stay - albeit just one day.  On that particular day, the weather was atrocious.  All the staff had got to work and on time, unlike a lot of the patients.  I was "looked after" by Staff Nurse Lisa Dean (Ward 5) for most of the day.  She was fantastic, nothing was too much trouble for her and her professionalism shone through.  Everywhere I went, in particular Ward 5, was immaculately clean and ready for business.  I have visited many hospitals in Leeds/West Yorkshire and can honestly say that I was overwhelmingly surprised by the cleanliness of the BRI, the dedication shown by all the nursing staff and the general "caring feel" throughout the hospital.  Would you please pass on my thanks to Lisa and Ward 5.

Baildon

With all the negative publicity the NHS TRUSTS and hospitals are receiving in the media recently, I felt it was right to inform you of the experience we had since the 8th July when my wife was admitted to the B.R.I.  We found the nursing staff to be kind and considerate in A&E, Ward 4 and Ward 6 and all 3 areas were clean and well run.  Approximately after 10 days my wife became a patient of Dr Busby who moved her on to the Yorke Suite, where Dr Busby and all the nursing staff took excellent care of her.  They always had a cheery word for my wife, myself and family.  Nothing was too much trouble for them even when at times things became a bit hectic on the ward.  As a family we feel very fortunate to have had my wife in the care of Dr Busby and Dr Lansbury and all the team on the Yorke Suite.  Unfortunately after 16 weeks my wife died but she was with her friends the nurses.  She had never been in hospital and was always telling us how lovely all the staff were.  I must also mention that wherever my wife was in the hospital everywhere was very clean, the rooms, bedding, etc., were spotless which in a place the size of B.R.I. is no mean feat.

 

Baildon

As a recent patient at Bradford Royal Infirmary, I am writing to put on record the whole experience.  The staff were friendly and helpful from the senior down to the tea lady.  The food was first class with a good selection to suit all tastes.  As to cleanliness I cannot praise that enough!  The wards were spotless and cleaned every day from the curtain rails down to the skirting  boards and floor.  Although a stay in hospital can never be described as enjoyable, I wish to thank every member of staff for making my visit as pleasant as possible.

 

Wilsden

I was recently an in-patient from 22.03.09-24.03.09 & 30.03.09-10.04.09. Wrote to commend nursing staff for their care & kindness on wards 12, 21 and the York Suite

 

Buckley

I have been a patient at your hospital for 3 years; on 12.9.06 I underwent surgery for Rectal cancer. May I take this opportunity to extend my heartfelt appreciation and thanks to everyone involved in my recovery to health, especially Mr Stewart; not only for his skill, but also his unfailing concern and care during this time. Just wanted to thank you all for being so very kind.

Bingley

I came to BRI on Saturday 6th June for bone density scan with some apprehension having just two weeks ago broken my ankle - I need not have worried. The service, care, attention I received was 1st class from main entrance reception to Medical Physics. reception, through form filling and actual procedure. Those of us old enough to remember the BRI of 50 years ago can appreciate the changes, all of them for the better, at least from a patient's point of view. I remember long corridors, large waiting areas and often somewhat intimidating staff. The shiny bright blue corridor of Medical Physics with its informative displays and small spotless waiting room were as reassuring as the staff themselves. One does not really expect a hospital visit to be a pleasant experience, but this one was. No doubt you receive a few grouses & grumbles, some of which may even be justified. So I hope my appreciation and thanks are a consolation to all who are doing their best in respect of the financial constraints.

A Patient

I was a patient in Ward 19 overnight on Monday 29 June 2009. I observed Nurse S at work as a very cheerful, very professional, competent and caring nurse. I believe that it was her first day back at work after 6 months' sick leave. I was so impressed that I decided to share my thoughts with you. Nurse S took time to explain to patients what she was about to do. She coped well when asked to go and help elsewhere. She told them that she would be with them in 5 minutes and returned to the task in hand. a student nurse was observing her injecting water then antibiotics into a patient. The patient was anxious so Nurse S began chatting to the patient to take her attention away from the procedure. The patient stopped grimacing and relaxed. Nurse S then took the time to explain to the student nurse the importance of putting patients at their ease. I was fortunate that Nurse S accompanied me down to theatre. She was so thoughtful and reassuring. She chatted to me. We laughed together. When we arrived outside the theatre we had to wait for a while and she held my hand. I felt I had her full attention. This contrasts with when I came round after the operation to find a nurse standing by me engaged in conversation with other staff. I felt quite distressed, disorientated and sore. I felt no-one was aware of my anxiety. The nurse continued chatting. On the ward I asked one student nurse if he was enjoying being a nurse, to which he answered in a dismissive way and with a shrug, "it's ok I suppose - better than a lot of other jobs." Later we found one of the forms he had completed with information about me on another patient's bed! I hope Nurse S return to work is a success. She obviously loves her job and gives of her best.

A Patient

I am writing to inform you about the care and attention I was given when I had a stroke in March and was on Ward F6, the Rehabilitation Unit at St Lukes Hospital. All the staff, the nurses, physiotherapists, occupational therapists and the consultant Dr Patterson. They lift one's spirits and always make you believe that there is a light at the end of the tunnel. We called Ward F6 the happy ward because that is how the staff made the patients feel. Even though I had a stroke I had the most wonderful experience on Ward F6 and staff made me believe that yes, I did have something to look forward to. I am about to write a book about my experience on Ward F6. It is not around the medical issues, but about how through certain experiences, very positive experiences then through happiness one can see the light at the end of the tunnel. The people I met, the friendships which were made, for me, made my experience on F6 were very positive. I send my heartfelt thanks to all staff on Ward F6.

A Patient

I am deaf. On Monday I went to BRI for my 4 monthly evacuation by suction of the wax from my ears. The appointment was for 0930. I got there at 0910. At 0915 I was seen; at 0920 the wax was evacuated. At 0928, I was finished - before the actual time of my appointment. I then had time to go to your excellent drop-in ENT section where they adjust my ear-moulds, etc. At 0935 I left, after a very helpful volunteer pleasantly showed me where to put my next appointment request without waiting. On five out of my last 6 appointments in Out-Patients West, ENT, etc., at the BRI, I have been seen early. It is a far cry from 1988 when I was kept waiting and fuming from 0900 to 1200 in the dentistry section of Bradford Hospitals (St Lukes I think) while Beckfoot Comprehensive School, where I was Head, had to work on without me.

A Patient

I'm sure you will appreciate that my injuries to my hand have had an impact on how quickly I can do things. I appreciate you letting the staff in Ward 19 know about my comments. I have also during my previous visit to the hand clinic left them a greeting card thanking them because I wanted them to know just how grateful I am. The comments I left on the form when I was discharged were very brief but you may of course use them anywhere you feel is appropriate. I have signed the slip and enclosed it. I'd be happy to make further comments which would include the aftercare/physio at the hand clinic. Six weeks on from my stay in Ward 19 my most enduring memories are not, as one might think, my own severe injuries and pain, or even the amazing repair done by the surgeons, but the care and kindness shown by the nurses to me and others. I found it very moving, particularly when remembering that this is just their job that they do day in and day out.

A Patient

I was going to write this letter after seeing Mr Mark Steward on 21st May at Bradford Royal Infirmary for a repeat sigmoidoscopy examination, but my wife and I were given the opportunity of taking an immediate, long delayed holiday. We are now back, much refreshed, and I am able to write as then intended. I wanted you to know how greatly appreciative I am, in particular of the attention and treatments I have received at Bradford Royal under Mr Steward's excellent care including a week as an in-patient on Ward 8 last october/November and in general, of what the NHS has provided on my behalf, not least of which have been most helpful transport arrangements by the Ambulance Service. During the last 12 months, consultations and treatments, initially for an enlarged prostrate and then early rectal cancer, have taken me to four other hospitals -Pontefract General Infirmary, Pinderfields Hospital in Wakefield, Clatterbridge Centre for Oncology on the Wiral and St James's University Hospital in Leeds (Bexley Wing). I am depply indebted to them all, but for the part which Bradford Royal Infirmary has played, caring so well and successfully for me, I am extremely grateful; that appreciation I warmly extend to Clatterbridge Hospital and Dr Sun Myint where and to whom Mr Steward referred me for further treatments. I can well see why the Bradford Teaching Hospitals enjoy and deserve NHS Foundation Trust status.

A Patient

Early last week I spent three days, quite unexpectedly, in Bradford Royal Infirmary, firstly in Accident & Emergency, then for a short time in Ward 4 and finally in Ward 6. I was admitted with what turned out to be a trial fibrillation of the heart paroxysmal. Now that I'm back home and feeling well, I thought I should record in writing that throughout my stay I felt that I was in safe hands and was looked after well. Your colleagues in A & E are amazing. I was astonished by the rapidity with which I was seen and monitored, but there was no sense of rush or panic. In Wards 4 and 6 the staff again worked purposefully and knew what they were doing which is not always the case in large institutions. Not only was there what seemed to me to be a high standard of clinical care, but also a direct, helpful and courteous attitude from the staff.