We have a clear mission to deliver safe healthcare of the highest quality at all times for all our patients. We are committed to looking and learning from the experiences of others to ensure that our healthcare is consistently of the highest quality and responsive to the needs of our patients, families and carers.
We have a large and active Foundation Trust membership base and an excellent reputation for education and research. We recognise the diversity and specific health needs of our local and regional population, and our strategy is designed to ensure we work both internally and with partners to put the needs of our patients first.
Care Quality Commission assessment of our services
The Care Quality Commission (CQC) is the independent health and adult social care regulator. They monitor, inspect and regulate services to make sure the fundamental standards of quality and safety are met. We had a comprehensive inspection in October 2014. Out of the 57 individual ratings awarded that were applicable, we scored “good” in no fewer than 32 areas; “requires improvement” in 18; and “inadequate” in 7. Together, these ratings translated into an overall score for the organisation as “requiring improvement”.
The report underlined that generally “treatment and care followed best practice and national guidance and outcomes for patients were positive”; and patients had good experiences and were treated with kindness. We are continually investing in our drive to improve the quality, safety and experience that our patients receive. Extra doctors and nurses, the creation of modern new facilities, and an unprecedented focus on quality and safety spearhead our package of improvements.
Our ratings are as follows: